Job Description:

The Customer Service team’s goal is to facilitate a positive customer experience with Nextpower. The Field Services Technician ensures that Nextpower’s product and continuing support exceeds customer expectations and is of the highest quality possible, developing customer loyalty by optimizing the product to the customer’s needs and providing great technical support services.

Responsibilities

• Test and commission Nextpower products.
• Provide tracker control system expertise to deliver site upgrades, diagnostic troubleshooting, as well as repairs and maintenance to Nextpower tracking systems and associated technology.
• Manage delivery of commissioning activities including completion of all testing and quality documentation.
• Provide technical support for Nextpower customers worldwide, ensuring a best in- class customer experience and providing product and systems expertise to maximize customer value.
• Play a key role in third party qualification for O&M providers.
• Support product development, sales, and marketing as requested.
• Manage field testing of prototype and beta product lines.
• Uphold Nextpower’s professional reputation and liaise with clients regarding remediation activities and warranty conditions.
• Be an internal customer advocate within Nextpower.
• Champion safe work practices and participate in reporting of incidents and potential areas of improvement.
• Able to carry a $2000 balance at a time on personal debit/credit card for travel
• expenses (Reimbursable)
• Be available for up to 100% travel.
• Be a current resident of Australia

Experience, Qualities and Qualifications - Essential

• Bachelor’s Degree in relevant field and/or equivalent experience required.
• A good understanding of Australian WHS regulations, especially regarding the construction industry.
• Knowledge of industry standard safe systems of work and experience with use of JSA and SWMS documents.
• Good interpersonal/customer management service skills.
• Excellent verbal and written communication skills.
• Strong self-starter with ability to work both independently and as part of a team.
• Experience with remote access and VPN technologies.
• Strong knowledge of wireless technologies.
• Strong knowledge and experience with Ethernet networks and IP enabled devices
• Strong Troubleshooting and problem-solving abilities.
• Proficient in the use of standard business systems (Word, Excel, PowerPoint, Outlook etc.)
• Proficient in the safe use of hand tools (Laser levels, torque wrenches, grease guns, Battery drills, air compressors etc.)

Experience, Qualities and Qualifications - Preferred

• Electrical qualification & experience preferred but not essential.
• Passion for solar or renewable energy.
• Strong knowledge of PV technology and its applications.
• Hands-on experience with photovoltaic tracking solar systems a plus.
• WHS & Other Competencies
• Construction Industry White Card.
• Unrestricted Driver’s License.
• Other training to be provided.

At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.

We are Nextpower