Field Support - Growth-Minded Organization

About the role:

You will be part of the Field Support Team in an omni-channel contact centre environment.  Working day shift, Monday to Friday with no evenings or weekend working. 

The Field Support Officer will be the first point of contact for our field team and play a key part in supporting them throughout their day. You will ensure that everything is running smoothly, from key pick ups right through to the Compliance Reports being issued to our clients. This role will require strong organisational skills as you will be multi-tasking, monitoring multiple Technicians and completing pre completion tasks. 

This role would suit someone with an excellent phone manner, dedicated to assisting our field team to have the best and most efficient day possible. 

You'll be working as part of a close-knit Operations Team, in a supportive and engaging environment that embraces change and continuous improvement. 

Key areas of focus

• Providing phone support to Technicians, tracking their progress and adjusting as needed on the day
• Being the first point of contact for Technicians who need assistance with jobs, tenants, or other real estate issues
• Management of all Technician's daily runs 
• Connect with our clients and build strong rapport through meaningful conversations via phone and email
• Administration tasks
• Staying up to do date with our products and services

We’re looking for people who

• Have previous customer service experience
• Can work successfully as part of a team
• Demonstrated experience managing diaries and planning routes for multiple off-site employees
• Have professional written and verbal communication skills
• Proven experience with scheduling and managing smooth business operations                                 
• Have previous experience in using CRM system (desirable)
• A background in field support (desirable, not essential)

What's in it for you

• Great work/life balance, set regular day shift hours, Monday to Friday. No evenings or weekends
• Attractive remuneration
• Opportunity to join a progressive team

All applications should be submitted via Seek.

About the Company

Smoke Alarm Solutions is the leading provider of residential smoke alarm compliance and maintenance services to the Australian real estate industry. We are Australian owned and operated since 2007 with local technicians and electricians located throughout Queensland, Victoria and South Australia.