Field Technician / Helpdesk

The Company

Family-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors and a structured training process.

The Role

• This role is varied, Help Desk will be the primary focus, although you will be out in the field for a week at a time on a roster (one week out of every 4 includes weekends)
• There is opportunity to earn extra $$$ for call outs after hours and on weekends during your rostered times
• This role will give you the opportunity to develop your career and have variety

Duties will include

• Handle inbound and outbound calls in a professional manner
• Be able to resolve issues over the phone
• Accurately record client technical information and faults and raise any activities where required
• Be able to follow up and close cases
• Develop good relationships with merchants to instil confidence
• Participate in product training and share knowledge throughout the team
• Perform technical services, installations and relocations of machines
• Attend any service call-outs in a timely manner
• Liaise with technical team
• Maintain stock levels in van
• Provide technical assistance and support to resolve any issues
• Complete detailed service reports

Skills and Experience

• Applicants must hold a permanent residency due to the nature of this position
• Be able to provide a current open Victorian Driver's License (this is required for insurance purposes)
• IT or Business Qualification or relevant certification desired
• Have the technical aptitude to problem solve
• Be able to work on a roster and be on call with flexibility
• Previous customer service skills and excellent knowledge of computer management systems

If you believe you fit the criteria, please "apply now" and shortlisted candidates will be contacted shortly.