Financial Counsellor

Financial Counsellor

Classification: SCHADS Level 5 (Accredited) / Level 4 (Diploma) / Level 3 (Training)

Location: Ipswich

Status: Full Time

Make a Real Difference in People’s Lives

Join Moneycare and play a pivotal role in supporting individuals and families experiencing financial hardship. As a Financial Counsellor, you’ll provide compassionate, holistic guidance that empowers people to regain control, build long‑term capability, and make confident financial decisions.

About the Role

In this impactful position, you will:

• Deliver holistic financial counselling and advocacy to people facing financial difficulty or crisis, recognising the broader life factors that influence financial wellbeing.
• Tailor your approach to each client’s unique circumstances, financial history, and behaviours.
• Facilitate group financial literacy and capability sessions, helping community members build stronger money‑management skills.
• Work collaboratively with the Moneycare Manager to ensure high‑quality, consistent service delivery.

How You’ll Make an Impact

You will contribute to meaningful, measurable outcomes by:

• Conducting regular client counselling sessions and community education workshops.
• Managing open cases efficiently, ensuring timely review and closure.
• Achieving positive client outcomes, reflected in strong feedback and demonstrated capability building (with over 90% positive feedback expected).
• Building strong relationships with community organisations, government agencies, and financial institutions.
• Demonstrating a thorough understanding of relevant legislation, regulations, and Moneycare policies.
• Operating your local Moneycare practice with autonomy—managing your schedule, caseload, and reporting responsibilities within organisational guidelines.

What You Will Bring

We’re looking for someone who is committed, empathetic, and ready to grow. You will have:

• Accreditation as a Financial Counsellor or a willingness to obtain accreditation promptly.
• A Diploma of Community Services (Financial Counselling) or willingness to commence study immediately.
• Experience working with people from diverse cultures and backgrounds.
• Strong money‑management, negotiation, and problem‑solving skills.
• The ability to support individuals experiencing crisis or hardship.
• 12+ months experience in a relevant field.
• Qualifications or significant experience in welfare, finance, community services, psychology, or business (desirable).
• Experience working within a counselling framework (highly regarded).
• Excellent interpersonal, active listening, and analytical skills.
• A current driver’s licence.
• A current Working with Children Card.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration