Financial Crime Analyst - Customer Data Investigations and Remediation

**12 Month Max Term

Do work that matters

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless and trusted banking experience to more than 10 million personal and small business customers.

The Customer Data Investigation and Remediation (CDIR) team plays a critical role in protecting our customers and meeting key regulatory obligations. We support a broad range of requirements including customer onboarding, identification collection and uplift, ongoing and enhanced customer due diligence, and compliance with AML/CTF and CRS/FATCA obligations.

Our purpose is simple: ensure compliance while making banking easy and intuitive for our customers.

See yourself in our team

As a Financial Crime Analyst, you will be part of a specialist investigations team responsible for identifying, investigating and remediating financial crime risks across the Retail Bank.

You’ll work closely with customers, business stakeholders and fellow Financial Crime teams, applying strong analytical thinking and regulatory knowledge to drive compliant and customer‑centric outcomes.

This role reports to the Manager, Financial Crime Investigations and works in close partnership with stakeholders across RBS and Group Financial Crime.

Your impact & contribution

In this role, you will:

• Analyse customer and transactional data to identify anomalies, risks and gaps
• Conduct account and customer investigations aligned to AML/CTF obligations
• Undertake remediation activities to address data quality, KYC and due diligence issues
• Apply the Financial Crime framework to support effective risk management across RBS
• Identify and document operational and data process improvements
• Perform gap analysis and risk identification activities
• Clearly present complex or technical information to management and stakeholders
• Support the identification of business needs and problem statements relating to financial crime
• Prioritise and manage work effectively to meet agreed timeframes
• Maintain effective communication with stakeholders to resolve issues, escalations and complaints
• Support Managers and Senior Managers with ad‑hoc requests and initiatives
• Contribute to a strong production management culture, including daily stand‑ups and team huddles
• Demonstrate CommBank’s values and apply critical thinking and sound judgement in decision‑making

Skills & experience

We’re looking for someone who brings:

• A strong risk mindset, with the ability to proactively identify and manage current and emerging risks
• Sound understanding of the financial crime regulatory framework, including AML/CTF, sanctions and ABC
• Experience conducting investigations and working with customer and transactional data
• Excellent written and verbal communication skills, with the ability to convey insights to diverse stakeholders
• Strong analytical and problem‑solving skills with high attention to detail
• A continuous improvement mindset and experience using CI tools or methodologies
• A collaborative, service‑oriented approach and the ability to work with a wide range of stakeholders
• High levels of initiative, professionalism and engagement
• Flexibility and adaptability in a fast‑paced, changing environment
• Strong time management and prioritisation skills
• Experience with requirements gathering, documentation and gap analysis (desirable)

Qualifications

• Relevant tertiary qualifications or equivalent experience in AML/CTF, Financial Crime, Risk or Compliance