Financial Hardship & Collections Officer

Financial Hardship Officer based in Mascot Your new company
Join a leading financial services organisation that prides itself on delivering exceptional customer support and ethical practices. This is your chance to work in a dynamic environment where your skills in collections and hardship management will make a real difference.

Your new role
You'll manage early-stage delinquent accounts and assist customers experiencing financial hardship. You'll play a key role in reducing delinquency rates while maintaining compliance and delivering empathetic customer service.
Key Responsibilities:

• Manage and monitor early-stage delinquent accounts and identify customers in hardship.
• Offer hardship assistance and ensure ethical debt recovery practices.
• Adhere to financial regulations, policies and industry standards.
• Report high-risk accounts, including potential fraud or vulnerability cases.
• Identify opportunities for process improvement and efficiency.
• Collaborate with internal teams and external stakeholders to resolve complex cases.

What you'll need to succeed

• Minimum 1 year's experience in banking or mortgage collections, credit management or recovery.
• Strong knowledge of debt collection guidelines, financial hardship processes and compliance obligations.
• Excellent negotiation and conflict resolution skills.
• Empathetic approach with strong communication and interpersonal abilities.
• Proficiency in collections management systems and reporting tools.

What you'll get in return

• Hybrid Work Options - Flexible arrangements including work-from-home. (2 days from home)
• Up to $90k + 14% super
• Career Growth - Clear progression pathways and professional development opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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