Flagship Store Manager (The Strand, Melbourne)

As the Flagship Store Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency, you’ll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you’ll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities:

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience.
• Interpreting sales data to drive performance and taking ownership of the store’s commercial success.
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
• Managing recruitment processes and ensuring effective onboarding and training for all new team members.
• Identifying high-potential individuals and creating tailored development plans to support their career growth.
• Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence.
• Fostering a positive, inclusive, and motivating work environment where people thrive.

• Team Leadership: Proven ability to lead teams in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability.
• Implemented procedures to ensure compliance with company policies and legal standards.
• Customer-Focused: Strong customer-centric mindset, Track record of aligning business actions with customer feedback to drive performance.
• Business Acumen: Demonstrated business acumen with the ability to align commercial goals with customer needs.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility: Embraced change with agility, responding effectively to new opportunities and challenges.
• Operational Excellence: Elevated store presentation and operational standards, resulting in increased sales and positive customer feedback.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills to serve English-speaking customers and liaise with internal stakeholders.

This is a full-time position of 38 hours per week.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. Additionally, you can also enjoy the following benefits:

• Clothing Allowances
• Annual Leave
• Medical Leave
• Development Opportunities

Inclusion & Diversity   

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.