Fleet Services Manager

FleetPartners is an ASX listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and governments access to solutions including fleet leasing, fleet management services, novated leasing through its suite of brands. 

THE ROLE:

As the Fleet Services Manager, you’ll lead the day-to-day delivery of our Fuel, Infringement, Registration and Toll services, ensuring smooth operations and exceptional customer outcomes. You’ll play a key role within our Fleet Operations In-Life team, driving quality, continuous improvement, and service excellence. This role also champions a positive, high-performing team culture with a strong focus on engagement, accountability, and development.

What You’ll Do:

• Maintain and develop strategies to ensure the Fleet Services functions achieve the relevant business and key performance objectives and goals.
• Manage operational and administrative tasks, setting clear Team KPI’s / SLA’s for all areas of responsibility, benchmarking performance via reporting.
• Implement clear development and succession planning across all service areas, supported by senior capability, cross-training, and ongoing 1:1 performance and development plans.
• Identify and support efficiency improvements through the adoption of technology and digital capabilities.
• Ensure all allocated Net Promoter Score (NPS) and complaint cases are investigated and resolved in a timely manner.
• Effectively manage key supplier relationships, ensuring agreements are in place with adherence to service, quality and cost.
• Establish and maintain working relationships with peer groups and key internal stakeholder

ABOUT YOU:

You are a proactive, results-oriented professional with extensive customer service and administration experience. You excel at leading teams, resolving complex issues, and delivering high-quality outcomes while building strong relationships across the business

Key Attributes:

• Inspires and leads teams, fostering collaboration, engagement, and high performance
• Strong stakeholder engagement
• Customer-focused with excellent attention to detail, strong communication skills, and a clear understanding of financial and commercial principles
• Highly organised with exceptional time management, able to prioritise tasks and achieve consistent standards of excellence

THE PERKS:

• Hybrid and flexible work arrangements
• Incredible office space overlooking the Harbour Bridge!
• Up to 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• A ‘Dress for your Day’ policy.
• Rewards programme, including a range of discounts from a variety of retailers
• An extensive range of other employee benefits.

Take the lead in shaping the future of our Fleet Services function. If you’re a results-driven leader with a passion for customer service and team development, we want to hear from you, apply today!

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women [link removed]

Supply Nation member