Food Equipment Service Supervisor - Urgent Hire

Who We Are 

Founded in 1879, J L Lennard is a family-owned, Australian company that imports and distributes a range of products from world-renowned Food Equipment, Packaging and Graphics manufacturers in Europe, America and Japan. J L Lennard operates throughout Australia as well as New Zealand and the Pacific Islands.

Due to growth in the QLD market, we are looking to appoint a Food Equipment Service Supervisor to lead a team of Service Technicians.

Your duties include, but are not limited to:   

• Day to day co-ordination (in conjunction with State Service Co-ordinator) of daily service requests
• Workshop pre-deliveries and repairs scheduling (in conjunction with State Service Co-ordinator), supervision and training
• Technical Support functions / assistance for customers, service agents and technicians
• Building and promoting a strong team culture that focuses on delivering exceptional customer service
• Service administration tasks – quotes, warranty queries, customer complaints all must be handled to a high standard
• Customer / Sales support when required (in co-ordination with State Service Co-ordinator or National Service Manager) for product development and customer training
• Maximising opportunities for technician productivity
• Technical Training – when required in consultation with National Service Manager
• Management of extended J L Lennard service network within your State
• Maintain strong working relationship with J L Lennard internal teams (sales, warehouse etc) along with external customers
• Break down and repair service, planned maintenance, installation and pre delivery of all brands and models of catering equipment sold by J L Lennard. 
• Training of customers in the correct operation of our equipment. These tasks will be any that fall under your qualifications as an Electrician and/or Refrigeration Mechanic
• Back-up for State Service Co-ordinator role during leave periods
• Maintaining, reviewing and implementing WHS processes for the QLD team
• Team management – including training sessions, day to day management of QLD field service technicians (including rostering, leave requests and payroll administration), licensing and building a team-oriented culture.
• Local and international travel may be required at times – all to be co-ordinated and approved by National Service Manager (in conjunction with State Service Co-ordinator)

Please note that this is an 8am-4.30pm role based in Mansfield, QLD.

What’s on offer 

• Great company culture.
• Be valued member of the J.L.L team. 
• Excellent salary package & benefits on offer.

Please click on the Apply button and upload your resume for immediate consideration.