Frameworks & Governance Senior Advisor

• 12 month position
• Melbourne, Sydney or Brisbane CBD locations
• Flexible working and hybrid work environment
• Proactively identify risks, issues and opportunities for improvement, escalating as appropriate

About the role:

The Senior Advisor, Frameworks & Governance supports the design, operationalisation and ongoing effectiveness of governance frameworks that enable strong first-line risk maturity across Motor Claims Customers (MCC). The role is accountable for translating governance intent into practical, usable operating practices, ensuring frameworks such as Knowledge Governance, WalkMe, Delegations of Authority, Business Resilience (CPS 230), and Data Governance are embedded, maintained, evidenced, and continuously improved. This crucial role also involves working closely with the Frameworks & Governance Manager, Business Leaders, First Line Leaders, Risk Partners and Compliance, the role helps ensure MCC teams can execute safely, consistently and compliantly at scale, while delivering positive customer outcomes.

What you’ll do:

• Support the design, documentation, implementation and maintenance of MCC governance frameworks, ensuring they are practical, current, understood and evidenced in BAU
• Translate policy, regulatory and risk requirements into clear guidance, artefacts, controls and operating practices for business teams
• Perform and support first-line governance controls (e.g. Knowledge Governance, Delegations of Authority, WalkMe process controls), including monitoring adherence, identifying exceptions and supporting remediation
• Assist with control testing, evidence collection and uplift activity to maintain control health and maturity
• Support the governance of Knowledge as a preventative control, ensuring content quality, currency, structure and lifecycle standards are maintained
• Partner with SMEs and business teams to uplift clarity, usability and consistency of procedural content.

What you’ll bring:

• Minimum 2 years in insurance claims and / or financial services experience (Desired)  
• Knowledge and / or experience in Motor Claims (Desired)
• Ability to analyse information, identify key issues and develop in depth actionable insights to drive performance improvement
• Adaptable and responsive to a fast-paced operating environment within a continuously changing landscape
• Advanced Communication – confidently influences outcomes by translating complex concepts into clear, compelling messages tailored to diverse audiences.

What we can offer:

• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
• Discounts and offers on a range of retail favourite stores as well as insurance products
• Give back to our communities with payroll giving, donation matching and paid volunteer leave
• Invest in your brighter future with ongoing study support and career development programs; and
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

For support, adjustments or more information please contact [email protected]