Fraud Specialist

The position of Fraud Analyst within the Fraud Management Center of Excellence (COE) at Allianz involves a multifaceted role aimed at safeguarding the Business Unit (BU) against fraudulent activities across various Lines of Businesses (LoBs). Below is a summary of the key responsibilities and duties associated with this role:

Key Responsibilities:

Strategy Deployment:

• Collaborate with the local Fraud Management Coordinator to implement the 'Zero Tolerance' policy and ensure consistent interpretation and adherence to Fraud Management Functional Rules.
• Assess and enhance the fraud fighting framework maturity within the BU.
• Develop and align fraud prevention and detection strategies with Allianz Partners' organizational targets.

Organization:

• Support the hiring and positioning of candidates in coordination with GCC's HR to cover all LoBs in the BU.
• Develop expertise within the BU team and supporting GCC based on LoBs.
• Clarify roles and responsibilities within the Fraud Management team locally and regionally.

Processes:

• Ensure timely processing and investigation of suspected fraud alerts from various sources.
• Implement a documented process for fraud referrals and ensure understanding among claim handlers.
• Maintain training rhythm for new joiners and claim handlers on fraud red flags.
• Collaborate with Lead-Data Analytics to identify fraud patterns and take remedial actions.
• Establish Service Level Agreements (SLAs) on key KPIs and ensure adherence.

Technology:

• Support the implementation and management of advanced fraud detection systems like GAFS for Travel.

People:

• Facilitate training and upskilling of employees, especially claim handlers, in fraud management.
• Ensure clear segregation of duties among fraud management teams locally and regionally.
• Maintain regular training rhythm for new joiners and fraud management teams.
• Own or support training on emerging fraud trends and solutions.

Reporting:

• Ensure regular reporting of defined Fraud KPIs and publish dashboards to stakeholders reflecting BU performance.

Reporting Structure:

• The Fraud Analyst reports directly to the Regional Head of Fraud Management and also to a senior functionary locally at the BU for local-connect and disciplinary purposes.

This role requires a proactive approach to fraud management, leveraging communication, technology, and collaboration across various teams and stakeholders to effectively mitigate fraud risks and enhance the BU's fraud fighting capabilities.

88726 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.