Front Of House Specialist - Join a Market Leader

FRONT OF HOUSE SPECIALIST 

Are you a hospitality, admin, or hotel rockstar seeking a thrilling job opportunity minus the constraints of traditional shift work? Join us here in Publicis Groupe and make a change with your talent and passion!

Publicis Groupe is looking for a Front of House Specialist to join our bustling Experience Team, in our stunning offices located in Pyrmont, Sydney.

ROLE PURPOSE: 

The Front of House Specialist is crucial to the success of the business, both by creating a welcoming environment for visitors and maintaining our reputation as a great place to work. You will be creating a world class client and employee impression in our main client facing spaces, alongside being responsible for parking management, access control and being the subject matter expert for our automated Visitor Management System. 

You will be part of a vibrant, friendly and diverse AUNZ team who are passionate about maintaining a high standard which is reflected in the overall experience we provide to our staff, clients & visitors. 

This will be an ideal role for someone with similar experience in hotels or a corporate setting or from a hospitality / retail background, looking to work normal office hours with an extended weekend.

INTERESTED? LET'S SHARE THE PERKS:

Be a part of the Publicis Groupe family - one of the world’s most progressive and dynamic modern communications businesses enjoying all the perks that come with our network offering:
 

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes
• Our Publicis Liberté flexible working approach and an industry leading parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year
• A culture of open feedback and support to reach your goals through our My Performance Conversation program
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for advancement and collaboration with our global network
• Confidential 24 hour support via our Employee Assistance Programme

KEY RESPONSIBILITIES:

Visitor Experience

You will be the face of all agencies under Publicis Groupe – creating great first impressions is key!

• Meet & greet all external visitors with warmth and professionalism
• Build relationships with regular visitors
• Manage the visitor sign in system and database
• Ensure that Front of House is always immaculate and inviting
• Liaise with agency teams to coordinate welcoming and escorting their visitor
• Make recommendations for process changes and ideas for improving the visitor experience

 Employee Experience

• Support the Experience Team in creating an upbeat environment
• Make our people feel recognised and welcome, from their first day and beyond
• Contribute to the organisation and execution of internal events 
• Make recommendations for activations and ideas to improve the employee experience and offerings

Office Administration

• Administration of our access control system - swipe card programming and visitor passes
• Point of contact and Subject Matter Expert on our Visitor Management System
• Administration of our automated parking system 
• Coordinate incoming calls
• Manage the distribution of mail & packages to staff from Front of House 
• Coordinate with couriers and Experience Team on deliveries
• Log building issues as needed 
• Assist Experience Team with floor operations and admin as duties allow
• Occasionally assist agencies with urgent requests for pitch presentations or send outs

Coordinating events, meetings/ meeting rooms

• Support your Experience Manager peers in the booking and coordination of all shared meeting rooms and car spaces
• Provide specialist FOH support and other support for events and meetings

Staff Amenities (Bathrooms and Kitchens) management

• Work with your Experience colleagues to ensure that staff are kept informed on any maintenance issues

HSE responsibilities

• Identifying and resolving any building issues that do not meet HSE standards
• Supporting sustainability measures in the office as required
• Facilitating required HSE Inspections 
• Undertaking Fire Warden training and being a contact point for Rescue Services as they enter the building
• First Aider support
• Ensuring the first aid kit is accessible, stocked and available to staff

YOUR EXPERIENCE:

• You will have experience working in an administration and customer service-related role: e.g. reception, office assistant, hospitality, retail etc.
• Committed to diversity, equity and inclusion in the workplace
• Competent in Microsoft Office Suite 
• Desirable: 
  • Intermediate in Microsoft Excel 
  • Event coordination experience
  • Previous HSE training 
  • First Aid certified 
    
     

ABOUT YOU: 

• You’re an engaging, personable individual with a positive and outgoing demeanour 
• Inspired by providing and maintaining exceptional service
• Self-motivated and comfortable working autonomously
• High standard of presentation, both personally and in your surroundings
• Committed to sustainable workplace practices 
• Great team worker – contributes enthusiastically to other’s projects, shares information freely, appropriately communicates and escalates concerns, comfortable working with different managers 
• Able to adapt to every day being different and remain upbeat on fast paced days, as well as days that focus on routine administrative work
• Proactive and solutions focused – able to anticipate issues before they arise
• Calm under pressure 
• Emotionally resilient and understanding of the high stakes environment 
• Comfortable communicating with senior stakeholders - both internal and external

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. 

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. 

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.