Front Office Administrator

Karratha Central Healthcare have an exciting opportunity for a Front Office Administrator to join our team.

Immediate Start.

ABOUT THE ROLE:

We are seeking a full time Front Office Administrator who is flexible, multi-skilled and able to work collaboratively with a diverse range of individuals, groups and community agencies.

The full position description and selection criteria can be viewed below.

We offer our employees fantastic incentives, working for us can include: 

• Competitive base salary plus generous extras, including up to $30,000 in salary packaging options
• Five weeks annual leave
• Professional development support
• Confidential Employee Assistance Program
• Flexible work practices for work/family life balance

We are offering a full time position Monday to Friday. 

ABOUT US: 

Our organisation is dedicated to improving health outcomes at the community level and we are committed to delivering high quality, culturally appropriate and evidence-based clinical services and professional friendly reception to all of our clients.

For position enquiries, please contact Kingsley Murray on (08) 9144 6900

To apply, please submit a cover letter of no more than 2 pages along with your resume to Kingsley Murray via email to [email protected]

POSITION DESCRIPTION

The Position

The Front Office Administrator is responsible for providing high quality reception and administration support to both external and internal clients at Karratha Central Healthcare.  

In addition to delivering outstanding service as part of the reception team, the role will also undertake general administration tasks as required.   

The Front Office Administrator will undertake all duties in a caring, supportive and culturally appropriate manner, providing an exceptional standard of care to internal and external clients always.

Primary Responsibilities 

The Front Office Administrator will support the successful running of the centre by delivering consistent, quality service to clients, the clinical team, other health professionals and external stakeholders. You will respect and maintain confidentiality at all times and work collaboratively with all team members, other health professionals and external stakeholders.

Client Services

• Ensuring quality service to clients, including answering telephone calls, managing client referrals, incoming and outgoing correspondence, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly.
• Liaise with clients and their families in a professional manner, and manage all requests in an efficient, courteous and compassionate manner. 
• Manage client records in relevant medical software, including registering new clients, managing recall/review appointments and making relevant updates as required.  
• Maintain filing and documentation systems, and review and update as required. 
• Assist and support Clinicians and other staff with administrative tasks and resources as required
• Any other administrative duties as required, or as requested by the Operations Manager 

Finance 

• Advise clients of credit and billing policies 
• Handling of payments including reconciliation processes 
• Process payments for Medicare and private health funds. 
• Issue invoices and receipts. 
• Ensure the day to day and month end billing management is accurate and reported on as required.
• Ensure the billing and electronic submission of batches are correct.

Administration Services

• Co-ordination of specific projects/programs including collating and distributing resources, agendas, managing action lists etc as required. 
• Data entry, report generation and maintenance of databases as required. 
• Any other administration responsibilities as directed by Operations Manager

Occupational Health and Safety 

• Maintain a safe environment for patients by ensuring compliance with workplace Occupational Health and Safety policies and procedures and other legal requirements. 
• Ensure the practice building and workspaces are conducive to a safe and practical work environment. 
• Collaborate with other members of the team to maintain Occupational Health and Safety including appropriate identification and notification of action for hazards, slips, lapses, accidents and incidents.

Supervisory Responsibilities:

There are no staff supervisory responsibilities associated with this position. 

Hours of Work

The Front Office Administrator will be employed on a full-time basis for 38 hours per week. Hours of work will vary between 7.00am to 7.00pm Monday to Friday. 

In addition to your ordinary hours of work (defined in your employment agreement), you may be required to work reasonable additional hours that are necessary to fulfil your duties or as otherwise required.

Selection Criteria

Essential: 

• Excellent oral and written communication skills. 
• Display a high level of professionalism and confidentiality. 
• Exceptional client service skills with a personable manner. 
• Well-developed organisational skills and ability to prioritise and meet timelines and outcomes. 
• Demonstrated initiative and self-motivated attitude. 
• Ability to work collaboratively within a team environment. 
• Competency in using the Microsoft Office suite of programs (Word, Excel, Outlook etc). 
• Have or be willing to obtain a current NDIS Worker Screening Check and Working with Children Check.
• Have a WA “C” Class Driver’s Licence.
• Evidence of vaccination for COVID-19 as per WA Government Department of Health Directions. 

Desirable: 

• Previous experience with Cliniko Health Management software.
• An understanding of medical and/or allied health clinical environments. 
• Previous experience in a client facing medical or reception position.