Front Office All Rounder

Accor is the world’s largest and fastest-growing hotel group, with a network of over 5,000 properties across more than 100 countries. Beyond being a global leader, we are a community of over 260,000 hospitality experts, placing people at the heart of everything we do, nurturing a passion for exceptional service and achievement, beyond limits.

Closer to home, Novotel Sydney on Darling Harbour stands as Accor's flagship hotel in the region. Centrally located in Darling Harbour, surrounded by iconic attractions, restaurants, and bars, Novotel and Ibis are celebrated for their quality, simplicity, and exceptional value, offering over 750+ rooms with breathtaking views of Darling Harbour and the Sydney CBD.

 As Front Office All Rounder , you will be the first point of contact for our guests. Your role is essential in creating lasting impressions and ensuring guest satisfaction. Your responsibilities will include:

• Greeting and welcoming guests with warmth and professionalism.
• Assisting guests with luggage and delivering guest requests promptly.
• Handling check-in and check-out procedures efficiently when required.
• Providing information about the hotel's facilities and services.
• Assisting guests with inquiries, requests, and reservations.
• Resolving guest issues and ensuring their comfort throughout their stay.
• Collaborating with various hotel departments to ensure a seamless guest experience

• Outstanding customer service skills and a passion for exceeding guest expectations.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• A positive attitude and a professional appearance.
• Previous experience in a hotel or hospitality role is a plus but not mandatory.

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Opportunities for career development and growth within Accor’s global network.
• Incredible Accor Heartist Benefits – access to Accor’s extensive benefits including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.