Front Office All-Rounder (Full-time)

Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney’s business, retail and entertainment district.

The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Our facilities include our Ten Stories Restaurant, Arches Bar on Market, Meeting Rooms and Conferencing spaces including a heritage-listed ballroom seating up to 400 people, fully equipped fitness centre, outdoor swimming pool and award-winning Spa Centre, Spa and Sport.

Swissôtel Sydney is looking to welcome a Front Office All-Rounder to join our growing Front Office team. As a Front Office All-Rounder, your mission is to ensure our guests enjoy their stay with us through providing warm, responsive and luxury service. 

The role:

• Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out.
• Assisting guests with requests and creating memorable experiences
• Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
• Attends to all guest calls in a polite and confident manner
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities
• Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner 
• Assist Guest Services Department in both Front Desk duties and Swiss Services Duties 

What we are looking for:

• A natural ability to authentically connect with people
• Excellent time management skills
• Previous Front Office or Telephonist experience within a luxury environment is desirable 
• Previous experience with Opera is favourable
• Exceptional communication skills
• Flexibility to work various shifts including week-ends, evenings, public holidays and overnight (when necessary)
• A passion for hospitality and enthusiasm for people
• Candidates to have valid work rights for Australia

With over 400 Accor hotels in Australia and 4,000 across the globe, we provide endless career development opportunities, a rewarding work environment as well as discounted hotel accommodation worldwide.

If this sounds like the role for you, apply today! We’d love to hear from you.