Front Office Receptionist - Urgent Role

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States. 

The company’s serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood Premier, Quest and Somerset.

lyf Collingwood now seeks an enthusiastic, experienced, and dedicated person to join the Front Office team as Guest Service Officer. The successful candidate will join a tight-knit, supportive team. 

In these roles you will be responsible for:

• The check in and check out of our guests
• Attending to guests' requests and managing their accounts
• Providing information to our guests on services and local Melbourne attractions
• Administration associated with the Front Office department

Ideally you must have:

• Previous experience in customer service
• Strong knowledge of the Melbourne CBD and Collingwood
• Excellent communication and interpersonal skills
• Outstanding personal presentation
• Attention to detail

In return, you will:

• Staff awards and anniversary gifts
• Professional and technical development opportunities
• Access to an Employee Assistance Program
• Be a part of the world’s largest Serviced Residence Company
• You may be entitle to a company year-end bonus

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry. 

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