Front Office Supervisor

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role:

Crown Sydney has a permanent, full-time opportunity for dedicated hotelier to join the team as a Front Office Supervisor. As a leader in Sydney’s most luxurious integrated resort, you’ll be responsible for supervising the daily operations of the department, ensuring guest satisfaction and expectations are achieved, whilst inspiring and embedding a customer-oriented mindset amongst the team.

This is a perfect opportunity for a Senior Front Office Attendant who is ready to take the next step in their career. Your success will be highlighted by seamless performance of the check-in & check-out procedures, as well as providing Concierge-related services to all guests and visitors at Crown to enhance their stay. You’ll also be a key part of your team member’s development, where you’ll coach and develop their skills and empower them to thrive.

Some of the key responsibilities will involve:

• Ensuring smooth and timely check-in / check-out operations of the Front Office, including Concierge services
• Providing guidance and support to the team, ensuring that the Crown values are always demonstrated
• Leading the on-shift team and being the first escalation point for any complaints, issues or challenges
• Coaching and on-boarding new team members around operating procedures, policies and standards
• Monitoring room availability and controlling daily hotel inventory to ensure guests receive accommodation requirements
• Participating in team briefings and ensuring new information or expectations are relayed to the on-shit team
• Monitoring service standards of department operations or teams, and addressing any inconsistencies
• Maintaining up-selling guidelines and continually looking to develop procedures in order to increase efficiency and revenue
• Partnering with Hotel Reservations and Sales to ensure promotional accommodation activity is supported

You’ll have:

• Demonstrated hotel operations experience in a high-volume, front office operation
• Capability, passion and desire to step up into a leadership role in a luxury property
• Proven capability in delivering superior service standards and guest experiences in a premium environment
• Flexibility to work across a 24/7 rotating roster, including days, nights, overnights, weekends and public holidays
• Ability multi-take and manage multiple guest priorities and inquiries
• A strong customer orientation with ability to anticipate the needs of guests & promptly manage guest enquiries
• Opera Property Management Systems experience will be highly regarded
• Permanent and unrestricted Australian working rights

What we offer you:

• Full-time, permanent opportunity, based in Crown Towers Sydney
• Complimentary meals at our on-site staff restaurant (variety of hot foods, salad + sandwich bar, fruit and pastries)
• Generous discounts across Crown hotels Australia wide, as well as our restaurants and bars
• Opportunity to take part and be rewarded in Crown’s group-wide recognition and awards program
• Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees
• Opportunity to be part of a high performing team and award-winning team
• Access to discounts with various corporate partners across insurance, heath & wellbeing, fashion, banking & finance, technology and more

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.