Full-Time - Customer Service Officer - Continuous Learning Opportunities

Some people spend their entire working lives searching for an employer who values personal integrity, encourages personal growth, celebrates your wins (big and small), promotes from within, boasts a great team culture and truly puts its customers first.

While this may sound like a dream, it’s the type of company culture that Plum Heating and Cooling is proud to call its own.

The best part is we’re hiring – with a rare opportunity for a bubbly, adaptable people-person with a strong moral code to join our award-winning company as our new Customer Service Officer based in Point Cook.

Sound exciting?

About us: Plum Heating & Cooling is a family-owned company of 30 years. It has steadily built an enviable reputation among its customers for excellence. Plum specialises in installing, servicing and repairing air conditioning, heating and hot water systems, electrical services and installation of solar systems. And when we promise our customers that we’ll do a “Plum job every time”, we stand by that promise. 

About the opportunity: If you’re an experienced Customer Service Officer and are ambitious to advance your career while thriving in a full-time role, this may be your dream opportunity. We’re on a mission to find a special someone who loves people and understands that it’s all about customer experience, someone who, no matter how busy, continues to win hearts as our first point of contact for all customer inquiries. 

Primarily, you’ll manage inbound and outbound phone calls in a busy yet tight-knit team environment - while replying to online enquiries and chats – all to ensure high customer engagement. You’ll also seamlessly create service and sales bookings in our CRM system while managing a shared inbox to ensure customer requests are actioned and replied to promptly. 

Responsibilities:

• Be our first point of contact for visitors, clients & phone inquiries
• Enter service and sales appointments into the CRM
• Manage calendars for the Service Technicians and Sales Engineers
• Respond promptly to all online inquiries, emails and work orders from real estate companies 
• Communicate effectively with other members of the team to ensure accuracy and consistency in tasks 
• Complete reports for daily payments
• File documents and generate compliance certificates and warranties for customers
• Other administration duties as required

About you:

• Minimum 3-5 years experience in a similar role 
• A customer-first focus
• A positive and bubbly outlook
• Strong time management skills to juggle multiple tasks efficiently
• Accuracy and attention to detail are essential 
• Excellent written and verbal communication skills
• Solid experience using the MS suite of software
• A can-do attitude and ability to work effectively in a team environment
• Flexibility with working hours. Saturdays will be required in rotation.

Benefits: In return for your efforts, you will enjoy competitive wages and excellent career growth opportunities. We have built a rewarding, fast-paced environment with a strong team culture and core values to ensure all employees enjoy coming to work each day! 

How to apply: We would love to hear from you! With your resume and cover letter, please apply now at [email protected]