Functions and Operations Team Leader - Guest Experience

Job Requisition ID: 39572

Guest Experience - Functions & Operations Team Leader - Melbourne

• Lead a talented team to deliver seamless, high-impact client and event experiences at Deloitte's flagship Melbourne office.

• Build your leadership career in a purpose-led, people-focused environment where initiative and excellence are celebrated.

• Join a global brand that invests in your growth, wellbeing, and professional development every step of the way.

We're on the lookout for a full-time Functions & Operations Team Leader to join our Client & Workplace Experience (CWE) team in Melbourne. This is a high-energy, hands-on leadership role at the heart of the Deloitte guest experience-perfect for someone who enjoys being on their feet, leading from the front and making things happen. You'll play a key role in delivering seamless events and hospitality services, from room setups and event pack-downs to front-of-house service and operational coordination. No two days are the same, and you'll be actively involved in the action-working alongside your team to ensure every detail is executed with care, professionalism and pride. If you're a hospitality or events leader who thrives in fast-paced environments, enjoys physical, practical work, and takes satisfaction in seeing a great experience come together, this is your chance to step into a high-profile corporate setting that values teamwork, reliability and people who aren't afraid to roll up their sleeves.

What will your typical day look like?

• Each day you'll take charge of event and catering operations across Deloitte Melbourne's client and internal floors. You'll coordinate with the Hospitality Lead to ensure every function-from small executive meetings to large corporate events-runs smoothly and exceeds expectations.
• You'll oversee food and beverage delivery, manage inventory and procurement, and supervise a dedicated front-of-house team across multiple levels. Whether you're briefing staff, supporting VIP guests, liaising with suppliers, or responding to last-minute changes, you'll keep the operation running seamlessly while maintaining Deloitte's signature high standards.

About the team

• Our Client & Workplace Experience (CWE) team is passionate about creating environments that bring Deloitte's purpose and culture to life. You'll join a collaborative, service-driven group that works across hospitality, events and guest services to deliver a world-class experience for our clients, visitors and people. With strong leadership support and a culture of learning, this is a place where your initiative and ideas are valued.

Enough about us, let's talk about you.

You may have all or some of the following skills and experiences:

• Proven experience leading hospitality or event operations in a corporate or premium environment

• A hands-on leader who's comfortable being on the floor, on your feet and in the action

• Strong people leadership and clear communication skills

• High attention to detail across event setup, service delivery and pack-down

• Ability to juggle priorities and stay calm in fast-paced, physically active environments

• Experience with food and beverage operations, including stock handling and supplier coordination

• Practical knowledge of front-of-house logistics, catering and event setup

• Confident engaging with senior stakeholders, Partners and VIP guests

• Safety-first mindset with a focus on quality and continuous improvement

• RSA required; barista skills a plus

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We support flexibility and choice. We encourage you to find the right balance between connecting in person with your clients and teams and meeting your own personal needs.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, and a market-leading parental leave and return-to-work support package.

Next steps

Sound like the sort of role for you? Apply now - we'd love to hear from you!

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By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.