Future Students Officer (International)

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

About the team

The Brand, Marketing and Recruitment (BMR) division provides organisational wide brand strategy and ongoing brand management, strategic marketing and planning, marketing communications activities; digital communication, research and segmentation.

About the opportunity

You will represent the University and provide personalised inbound as well as outbound course advisory support across several communication channels with prospective students and influencers.
The Future Students Officer will lead with best practice customer service and their goals are to drive engagement and increase growth by supporting students from initial enquiry through to offer acceptance and enrolment.
The successful candidate is supported by the Team Leader, Operations, and will also fulfil a variety of administrative tasks and roles within the Future Students Centre.

About you

• Relevant tertiary qualification or demonstrated equivalent competency.
• Highly developed written and verbal communication skills, strong interpersonal skills, the ability to work with a range of people from different cultural and educational backgrounds, and of different age groups.
• Broad knowledge of Australian education systems; university admission requirements, policies and procedures
• Experience managing multiple customer service channels (phone, face-to-face, email, live-chat) in a student-centric environment
• A sales-oriented approach to customer service
• Proficiency in a second language is preferred

Please note the below is required for the position:

• Requirement to work during the Christmas/New Year UWA Shutdown period.
• Flexibility to work outside normal office hours, including occasional weekend work, and to travel.
• Ability to undertake physical tasks such as manual handling, packing and unpacking materials.
• Working with Children Check
• Current Driver’s License

About your application

Please apply online via the Apply Now button. This position is only open to applicants with relevant rights to work in Australia.
Full details of the position's responsibilities and the selection criteria are outlined in the position description: Position Description - Future Students Officer (517776).pdf

Please provide a Resume and Cover Letter which demonstrate your suitability for the position. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Sunday, 30 June 2024

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution. We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.

• We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
• We have Athena SWAN Bronze accreditation and actively work to improve gender equity.

Should you have any queries relating to your application, please contact the individual named in the advertisement. Alternatively, contact the Talent team at [email protected] with details of your query. To enable a quick response, please include the 6-digit job reference number and a member of the team will respond to your enquiry.