Gaming and TAB Attendant

Join Us at Club Tarneit – Tab and Gaming Attendant Opportunity! 

This is not just a job; it's a unique opportunity to be part of a groundbreaking venture; a part of something extraordinary! 

Brand new and purpose-built, Club Tarneit is seeking exceptional Gaming and TAB Attendants to  work closely with the clubs Management to lead and shape the future of our Club. With the local community being at the heart of everything that we do, we aim to create an environment that stands out as the vibrant “social hub” of Tarneit. This is your opportunity to help us bring that vision to life and be an integral part of the opening team. 

Why Club Tarneit? 

• Be at the forefront of setting up a dynamic, modern club with cutting-edge facilities.
• Play a pivotal role in establishing the culture, values, and high standards of Club Tarneit.
• Join a team that values your professional development, providing ongoing training and support.
• Take the reins in a role that requires your leadership to drive operational excellence and customer satisfaction.
• Champion health, safety, and compliance, ensuring a secure and compliant environment for all.

We are looking for a team player with:

• Ability to work effectively and collaborate within a team environment.
• Excellent practical skills in delivering exceptional customer service.
• Demonstrates initiative to undertake tasks proactively.
• Flexible availability to accommodate work schedules as needed including nights and weekends.
• Ability to adhere to given directions and execute accordingly.
• Competent in promoting the facilities and activities offered by the club.
• Trustworthy and reliable with a cheerful disposition.

Key Responsibilities:

• #1 - A can do attitude and a willingness to learn
• #2 - Team work makes the dream work
• #3 - Community is at the heart of all we do

Other Responsibilities:

• Handle customer queries, attend to any technical issues, and make regular announcements regarding promotions.
• Manage cash and coin transactions according to the venue's cash handling policy. This includes handling hopper refills, validating winning tickets, and managing unclaimed money and cheques. 
• Assist clients with their queries, particularly regarding the gaming terminals, betting types, and the process of joining Yourplay.
• Efficiently manage the day-to-day operations, which includes setting up for business, processing bets, providing payouts, and maintaining displays.
• Provide customer service by answering queries, reporting problems to Management, 
• Providing Customer Service and Gaming Support which includes issuing bookpays, hopper refills, and TITO, attending to customer queries, game queries, machine malfunctions, and coin/note jams.
• Undertakes general waiting duties contributing to both food and beverage service. This includes cooking snacks while adhering to food hygiene regulations and serving customers at the bar or at the machine in line with RSA regulations. 
• Service the gaming room, ensuring compliance, customer service and attend to the gaming machines as required 
• Service within the TAB including responding to customer queries on EBT’s and providing technical support 
• General Bar service – taking orders for both food and beverage 

A full position description is available on request.

Your Qualifications and Skills: 

• Be knowledgeable about all aspects of the venue, including current and future promotions across all departments (Gaming, Keno, Wagering and Bistro), facilities, equipment functionality, and customer service standards. 
• Proficient in following club policies, procedures, and regulatory requirements including responsible service of alcohol, gaming, and food hygiene
• Strong cash management skills
• Exceptional customer service skills encompassing dispute resolution capabilities
• Outstanding skills in food & beverage handling and maintaining venue cleanliness
• In-depth gaming, TAB knowledge, and anti-money laundering/counter-terrorism funding (AML/CTF) practices
• A passion for sports and racing 
• Excellent organizational and written communication skills
• Superior time management abilities

Required Certifications and Licenses:

• Special Employee Gaming Licence
• Responsible Service of Gaming Accreditation Module 1, 2, 3 & 4
• Responsible Service of Alcohol Accreditation
• Anti Money Laundering/Counter Terrorism Funding Training (AML/CTF)
• TAB Accreditation 

Join Our Journey: 

If you are a passionate and driven professional ready to make your mark, apply today! Club  Tarneit is committed to providing a safe and healthy workplace, supporting your growth, and maintaining high standards and exceptional customer service. 

How to Apply: 

Send your resume through this platform. We will be conducting group interviews in mid April for all casual positions. If successful to interview stage you will be contacted by email with the Group Interview dates and times so you can make an attendance selection. Stay tuned 😊

Let your passion and experience shine! 

Be a part of Club Tarneit's incredible journey - where innovation meets hospitality, and  excellence becomes a tradition!