Gaming Machine Attendant

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

As a Gaming Machine Attendant, you'll be at the heart of our Gaming Floor, delivering exceptional customer service while assisting guests with gaming machines, promotions, and resort offerings. This is a fast-paced, customer-focused role where no two shifts are the same.

This is a part time 3 position - Between 32-64 hours per fortnight.

What you'll be doing

• Deliver outstanding customer service and create memorable guest experiences
• Assist guests with gaming machines and electronic gaming products
• Handle customer enquiries professionally and resolve issues where appropriate
• Support promotional campaigns and Crown Club membership initiatives
• Process gaming-related transactions accurately and efficiently
• Assist with minor machine faults and escalate technical issues as required
• Maintain a safe, clean, and welcoming gaming environment
• Work collaboratively with team members and other departments across the resort

About You

You are a friendly, energetic, and customer-focused professional who enjoys engaging with people and thrives in a dynamic environment. You bring:

• Previous customer service experience, ideally in hospitality, entertainment, retail, or gaming
• Strong communication and interpersonal skills
• Excellent teamwork and problem-solving abilities
• Cash handling experience and confidence using computer systems
• The ability to adapt to changing priorities and work in a fast-paced environment
• A commitment to safety, compliance, and responsible service practices

Requirements

• Ability to obtain and maintain a Western Australian Casino Employee Licence.
• Weekend availability is essential.
• Full availability across a 24/7 rotating roster, including evenings, overnight shifts, public holidays and weekends, will be highly regarded.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Think! About your choices. Contact Gambler's Help on 1800 858 858 www.gamblershelp.com.au