GH Quality Affiliate - Consumer Partnerships & Experience (M&A)

Grampians Health Quality - Consumer Partnerships & Experience Quality Affiliate
Permanent | Full Time | 38 hours per week

About the Role

The Quality Affiliate supports services across Grampians Health to strengthen consumer participation and help deliver safe, effective and person‑centred care. Working collaboratively with key stakeholders, you will champion consumer engagement and embed consumer experience into everyday practice. Acting as a conduit between consumers and the organisation, you will advocate for their needs, support them to navigate their care journey, and ensure their voices inform service improvement and accountability.

Key Responsibilities

• Use the Riskman Feedback system to manage feedback items of compliments, complaints and enquiries.


• Build strong connections with Quality Partners to support an integrated, organisation‑wide approach to quality and consumer partnership.


• Provide assistance in safety and governance processes that guide continuous improvement across Grampians Health.


• Support the Consumer Partnerships & Experience workgroup, including stream services, practice improvement groups, programs, forums and committees.


• Promote, recruit and collaborate with consumers to participate in engagement activities across the organisation.


• Assist with the completion of surveys and reporting, including consumer experience surveys and related documentation, and encourage consumer participation in service improvement activities.


• Support the consumer READ (cRead) process for reviewing and contributing to documents and consumer information materials.

Skills & Experience

• Qualification in a health or human services area is preferred


• AHPRA registration or relevant professional membership essential for those relevant staff


• Consumer and stakeholder engagement experience would be an advantage


• The ability to work under direction in a supportive, collaborative model with team members


• Experience, knowledge and ability in producing written reports and infographics


• Experience in developing and delivering education and training would be an advantage

To see a full copy of the Position Description please click here.
 

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Samantha Gent, Consumer Partnerships & Experience Lead at [email protected] for a confidential discussion.

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.