Global Forwarding Agent (Ocean Imports Operator)

C.H. Robinson is seeking a Global Forwarding Agent (Ocean Imports Operator) to join our operations team in Sydney. The Global Forwarding Agent (GFA) will be the primary point of contact for their assigned customer accounts, managing the full shipment lifecycle to ensure accuracy and efficiency in meeting customer requirements. You’ll work closely with customers from the initiation of shipments through to completion, overseeing all related tasks, maintaining daily communication, managing reporting, and handling emails.

A successful GFA thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. 

Location: Mascot, Sydney. A hybrid, flexible work arrangement applies

Title: Global Forwarding Agent/ Associate Global Forwarding Agent

Candidates with non-industry backgrounds who demonstrate a strong customer service mindset and a willingness to learn are welcome to apply.

DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo 

• Understand and input applicable financial components of shipments to generate correct billing for customers

• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

• Execute and coordinate shipment tasks as per customer SOPs- booking approvals, processing pre-alerts, governmental filings, deliveries, and invoicing.

• Create, maintain, and update accurate shipment data in Navisphere

• Provide quotes based on customer and network needs, and ensure full pricing understanding

• Offer track and trace services and generate shipment documents

• Maintain high data integrity across all shipment details including INCOterms, routing, dates, and documentation

Facilitate Relationships:

• Build strong customer relationships through timely responses and issue resolution

• Communicate clearly and effectively with customers, agents, C.H. Robinson offices, and external vendors

• Foster a positive team environment

• Support new customer implementations and participate in business meetings as needed

QUALIFICATIONS

Required:

• High school diploma/ TAFE/ Graduate Degree or equivalent   

• 2+ years of any customer service/ freight forwarding operations / logistics and supply chain industry or similar experience

• Strong customer service mindset and a willingness to learn

Preferred:

• Experience in freight forwarding import or export operations

• Bachelor’s degree from an accredited college or university

• Values a diverse and inclusive work environment

• Strong communication skills with the ability to prioritise, multitask, and deliver exceptional customer service with a client-focused mindset

• Excellent follow-up and coordination with customers and the network

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• High level of attention to detail

• Ability to work in a fast-paced and deadline-driven environment

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.