Grounds Crew (Porter) | Cruise Whitsundays

About the role

We have a full-time position available for a motivated individual to join our Grounds Crew team. The successful candidate will play a key role in ensuring exceptional guest experiences by delivering consistent service, managing luggage and freight movement, maintaining inventory, and assisting the vessel crew. Clear communication with the fleet and Port of Airlie is essential, as well as a commitment to guest safety and satisfaction. This role also includes maintaining cleanliness in the work area and adhering to operational procedures and Work, Health and Safety (WHS) requirements.

Key Responsibilities:

• Provide exceptional guest service and maintain professional presentation.
• Manage the movement of luggage and freight efficiently.
• Maintain accurate inventory through ordering, receiving, and counting.
• Assist vessel crew with loading and unloading of freight, luggage, and guests.
• Ensure clear communication with fleet and Port of Airlie radio.
• Aid reservations team with enquiries and check-ins, including issuing tickets through CustomLinc.

About you

The ideal candidate will be passionate and proud of the service that they deliver and be willing to go above and beyond for our guests. You will be a team player with a demonstrated positive "can-do" attitude, have previous experience in a similar role and ability to deliver professional service. This role would ideally suit a motivated individual who is keen to grow with the company.

To be successful in this role, you will have/be:

• Ability to work efficiently and proactively in an autonomous environment
• High level of personal presentation and interpersonal skills
• Excellent written and spoken communication skills
• Highly self-motivated and ability to multitask competing priorities
• Great attention to detail with strong problem-solving skills
• Intermediate knowledge of MS Office and general computer-based administrative tasks
• Confident with the use of technology and communication devices

Requirements

• Minimum of 1-years' experience in a similar customer service role, with previous Porter/Reservations experience advantageous
• Experience in warehouse and procurement highly advantageous
• Must hold a valid manual driver license
• Must have own transport to/from Shute Harbour
• First Aid qualifications highly desirable
• Ability to work flexible hours including weekends and public holiday

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Applications will be processed in the order they are received, so don’t delay, apply now!