Group Manager Digital Operations

About Flinders Port Holdings

Flinders Port Holdings is South Australia's leading Port services group with assets and operations across South Australia. Through integrated stevedoring, infrastructure and logistics services, we connect South Australian businesses to each other and to the world. 

With over 700 employees across the State, we are a diverse and dynamic organisation, committed to delivering the highest quality port and supply chain services.

Role Overview

We’re searching for a dynamic Group Manager Digital Operations to take charge of our organisation’s IT environment and lift the performance, reliability and maturity of our digital services.

If you’re a strategic leader who loves stabilising complex environments, uplifting capability, and delivering seamless IT operations across infrastructure, applications, networks, OT and service delivery - this role is for you.

Key Responsibilities

• Partner with the business to develop and implement IT operational strategies that support business objectives, ensure alignment between IT services and organisational needs, and drive enhanced outcomes;

• Oversee all operational teams within Digital Operations, ensuring effective, efficient delivery of services across Service Delivery, Applications, Infrastructure, and Networks and Operational Technology;

• Drive continuous improvement of operational performance, including lifecycle management, environment governance, patching, upgrades, and adoption of best practice operational standards;

• Lead the development and execution of IT operations strategies and roadmaps, ensuring alignment with enterprise architecture and technology standards and leveraging emerging technologies to enhance operational capability;

• Manage IT operational budgets, vendor relationships, and service level agreements, ensuring optimal commercial outcomes, high service standards, and strong vendor performance through structured governance and regular reviews;

• Ensure operational resilience by maintaining robust business continuity and disaster recovery practices, proactively managing operational risks, and ensuring compliance with relevant legal, regulatory, and organisational governance requirements;

• Establish and maintain comprehensive metrics and reporting systems to measure and communicate the performance, value, and effectiveness of IT operations, including operational trends, risk indicators, and vendor performance;

• Lead, develop, and inspire Digital Operations teams, fostering a high performance culture, building leadership capability, and ensuring effective workforce planning, capability development, and adherence to operational governance, safety, and quality standards; and

• Lead the development, maintenance, and continuous improvement of operational governance documentation, ensuring consistent adoption of operational standards and IT service management processes. 

About you

Your skills and experience will include;

• Tertiary qualification in Business or IT Systems or equivalent level of skills and knowledge gained through experience;

• Valid driver’s licence;

• Formal training or certification in IT service management practices such as ITIL, or equivalent operational governance frameworks;

• Previous experience leading multidisciplinary IT operations teams;

• Demonstrated capability in delivering IT operational strategy, service management uplift, and governance maturity;

• Proven success managing complex technology environments (cloud, SaaS, on-prem, networks, OT);

• Strong commercial acumen with deep vendor and contract management experience;

• Expertise in operational resilience, including business continuity and disaster recovery;

• Ability to balance competing priorities across operations and projects while optimising resources;

• Strong stakeholder and executive engagement skills with the ability to influence across the organisation; and

• Proven ability to lead organisational change, embed new ways of working, and lift operational performance

Benefits

We care about our people – that’s why we offer a variety of benefits focussed on your wellbeing, that support your career and life outside of work, including:

• Generous Bonus Program

• Primary Parental Leave (16 weeks) and Non-Primary Carers Parental Leave (8 weeks)

• Ability to purchase an additional 2 weeks of annual leave per annum

• Up to 8 paid hours per annum to volunteer

• Up to 3 days per annum of Cultural Leave for First Nations employees

• $299 annual health and wellbeing subsidy

• Ongoing professional development opportunities

• Flexible work arrangements

• Great work / life balance

• An inclusive workplace that fosters diversity

• Dress for your day office attire

• Corporate Discounts on Private Health Insurance with Medibank

To Apply

Even if you don’t think you quite meet all the criteria, we’d still love to hear from you. Please click on the link provided to submit your application, ensuring your Resume and Cover Letter outlines your experience and qualifications. 

A pre-employment medical assessment (including drug and alcohol screening) is a requirement of the company, along with ability to hold a MSIC (Maritime Security Identification Card).  Don’t worry, if you don’t hold an MSIC card, if successful, we will work with you to help you obtain it.

To be eligible for consideration, applicants must hold Australian working rights.

If you would like to understand more about the role you can email [email protected] Please apply online, email applications will not be considered. 

Flinders Port Holdings can provide individual accessibility support that may be needed during your interview process. Please let us know of any accommodations that may assist in helping you feel more welcome by contacting our team on the email address above.

To Apply

Even if you don’t think you quite meet all the criteria, we’d still love to hear from you. Please click on the link provided to submit your application, ensuring your Resume outlines your experience and qualifications.

A pre-employment medical assessment (including drug and alcohol screening) is a requirement of the company, along with ability to hold a MSIC (Maritime Security Identification Card).  Don’t worry, if you don’t hold an MSIC card, if successful, we will work with you to help you obtain it.
 

To be eligible for consideration, applicants must hold Australian working rights.

Please apply online, email applications will not be considered.

Flinders Port Holdings can provide individual accessibility support that may be needed during your interview process. Please let us know of any accommodations that may assist in helping you feel more welcome by contacting our team on the email address below.

Want to know more?

If you would like to understand more about the role you can email the following contact email.

At Flinders Port Holdings, we're committed to diversity and inclusion. We encourage applications from all backgrounds, including people with disabilities, all age groups, the LGBTIQA+ community, and culturally diverse backgrounds, including First Nations People. Our team values diverse perspectives, believing that they enhance our work environment and benefit our customers. Join us, and be part of a workplace where everyone belongs.