Guest Experience Coordinator (Broome based) | Horizontal Falls

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Horizontal Falls Seaplane Adventures is proud to be the region’s most awarded, experienced, and longest running tour operator as we offer the widest range of day trips and luxury overnight adventure tours to the spectacular Horizontal Falls and the scenic surrounds.

Off the back of a bumper season with plans to make each year bigger and better… we’re inviting you to come along for the journey.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Indigenous Tourism Australia.

About The Role

We are seeking a Guest Experience Coordinator to join our operations team in Broome. Reporting to the Operations Manager Guest Experience, this role is instrumental in providing operational support across our land-based and pontoon-based teams to enable us to continue to provide the incredible experiences that we bring to life.

Key responsibilities will include:

• Assist with the management of on-time guest arrivals/departures from our Hangar (tour departure point) in Broome
• Liaise with third party providers when required in the event of changes/time adjustments affecting the tour schedule
• Maintain the overall presentation and cleanliness of the Hangar, including merchandise stock/presentation
• Data gathering for end of month reporting and conducting regular stocktakes as requested
• Assist in the receival and storage of supplies delivered to Broome
• Creation of daily manifests for Bus Drivers
• Active participation in projects or initiatives designed to further enhance the operation/guest experience
• Other duties as required to assist the operation and/or the Operations Manager Guest Experience

About You

You will be a go-getter, hands-on and eager to jump in as required to ensure smooth running of the operation. Ideally you will have previous experience in a similar fast-paced role within the tourism/hospitality industry. Strong computer skills with a high attention to detail, the ability to use your initiative and pivot when required, while displaying exceptional communication skills will be key to succeed in this role.

This role is being offered on a full-time seasonal basis, working on a rotational roster including weekends and public holidays. As our business operates on ‘swings’ which are based on the tides at the Horizontal Falls, some flexibility with hours will be required where you may be called upon at short notice to assist.

All candidates will be required to pass a pre-employment drug and alcohol test as part of the onboarding stage.

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Salary sacrifice remote area benefits

How to Apply

If you share our passion for tourism and thrive in a fast-paced environment, we want to hear from you.

Apply now. Join us!