Guest Experience Expert - Full-Time

POSITION SUMMARY

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual.  Join us as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. 

Position Summary:  

• Assist travellers arriving and departing the hotel through the check in and departure process 


• Handle general enquiries, and provide a friendly, genuine service with each traveller experience 


• Build and strengthen relationships with existing and new travellers to enable future bookings 


• Support your front office team in general operational tasks 


• Take guest reservations and perform cash handling & credit card responsibilities 


• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations   

About You: 

• Experience with OPERA property management system or similar 


• Relevant experience in a similar role 


• Working rights in Australia 


• Enthusiastic to escalate your career 


• Self-motivated, driven and energized in a fast-paced environment 


• Armed with smart solutions and a can-do attitude 

Our Benefits:  

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  


• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  


• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  


• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  


• Opportunity to receive Employee Referral Incentives and get paid for working with your friend  


• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness  

Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years. Apply now!