Guest Experience Officer - Taronga Zoo

• Located at Sydney’s Iconic Taronga Zoo


• Multiple Casual positions available


• TCSA Wages Employees Award, Guest Experience Office, all-inclusive hourly rate $33.57 (includes base rate $26.94 + plus superannuation & weekend penalty rates)

Taronga Zoo Sydney is looking for experienced and motivated Guest Experience Officers to join our team!

Work across exciting guest-facing areas including Ticketing, Validation, Presentations, Car Park and Wharf Operations. You'll spend time outdoors, stay active on your feet, engage with lots of guests, use a range of technology systems, and help keep operations running smoothly as priorities shift throughout the day.

About the Role…

Deliver exceptional guest experiences while supporting the safe and efficient operation of Taronga Zoo. Guest Experience Officers provide frontline customer service, manage visitor flow, respond to guest enquiries, support operational activities and contribute to a safe, welcoming and engaging environment for all guests.

You'll develop the confidence to balance guest needs with operational and safety requirements while building strong customer service skills through managing a wide range of enquiries and concerns. The role offers plenty of variety, with opportunities to work across different teams, environments and priorities throughout the day.

Key Accountabilities…

• Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.


• Deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.


• Communicate Taronga’s education and conservation messages both internally and externally, ensuring all communications align with Taronga’s values to inspire change in accordance with Taronga’s vision and strategic pillars.


• Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.


• Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.


• Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.

About You…

We are looking for candidates that have:

Key Knowledge & Experience

• Availability to work weekends, public holidays and other peak visitation periods


• Experience managing large crowds and responding to guest enquiries and concerns in a professional manner


• Demonstrated willingness to learn and confidently use new systems, technology and processes

Essential Requirements

• Obtain and maintain a current paid NSW Working with Children Check at own expense


• Hold a current NSW Drivers License or ability to have existing license formally recognised


• Ability to meet the inherent physical requirements of the role, including prolonged periods of standing, walking and working outdoors in varying weather conditions.

Benefits…

Our employees enjoy generous employment conditions including some of the following:

• Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!


• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s


• Free onsite car parking, outside of peak periods


• A wide range of discounts on our award winning accommodation across both sites


• Discounted food and beverage purchases across the sites


• Discounted Fitness Passport


• We’re a social team - there’s always lots going on around the zoo that we get involved with!


• + more!

We Value Diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

This role is active, varied and guest-facing. You may work across different locations during a shift, manage large crowds and queues, respond to guest concerns, learn multiple systems and adapt when operational priorities change. Workloads vary according to season, day and location: some shifts and periods are extremely busy, while others may be quieter or involve more routine and repetitive tasks. Much of the work is outdoors and involves extended periods of standing and walking, including during weekends, public holidays and school holiday periods.

1. Having read the above, which aspect will be most challenging for you and how would you manage it?


2. Describe a time you had to deal with an upset customer, customer equivalent, or stakeholder. What was the situation and what did you do?

Applications Close: 11:59pm Sunday 20 September 2026