Guest Service Agent

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Located just steps from the golden sands of Surfers Paradise Beach, Oaks Gold Coast Hotel offers more than just a place to stay, it’s a destination that blends comfort, convenience, and a vibrant coastal lifestyle. With newly refurbished rooms, sweeping ocean and hinterland views, and proximity to world-class dining, shopping, and entertainment, this is a property that truly stands out.

We are currently seeking a Full-Time Guest Service Agent to be the welcoming face of our hotel and provide unforgettable guest experiences.

What You’ll Do:

• Deliver warm, professional service from check-in to check-out
• Be a trusted source of knowledge for guests, offering recommendations on local attractions and experiences
• Handle reservations, room allocations, and payments with attention to detail
• Respond to guest enquiries and resolve issues with confidence and care
• Work closely with housekeeping and maintenance teams to ensure a seamless stay for every guest

HIGA award rate:

• $25.80 per hour (Monday to Friday)
• $32.25 per hour (Saturday) 
• $38.70 per hour (Sunday) 

• Previous experience in a front office, guest service, or customer-facing role (hospitality experience preferred)
• A passion for guest satisfaction and delivering high service standards
• Excellent communication, presentation, and multitasking skills
• Flexibility to work a rotating roster including evenings, weekends, and public holidays
• Experience with Opera or similar PMS is an advantage
• Valid working rights in Australia

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Competitive Compensation: A highly competitive, negotiable remuneration package tailored to your experience and expertise.
• Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels’ business needs (eligibility applies).
• Exclusive Discounts:
  • 50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.
  • Discounts on international accommodation, food and beverage outlets worldwide.
  • Savings and cashback at over 400 popular retailers in Australia and New Zealand
  • Discounts on entertainment and experiences.
  • Discounted furniture purchases to enhance your personal space.
  • NIB insurance discounts for added financial security.
• Leave Benefits: Generous paid leave, including parental leave and birthday leave.
• Wellbeing and Support:
  • Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
  • Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.