Guest Service Agent

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Join the team at Oaks Port Douglas Resort, where we create memorable holiday experiences in one of Australia’s most stunning tropical destinations. We are currently seeking a friendly and customer-focused Guest Service Agent to join us on a casual basis.

About the role:

As a Guest Service Agent, you will be the welcoming face of the resort, ensuring our guests enjoy a seamless and positive experience from check-in to check-out. Your responsibilities will include:

• Greeting guests with warmth and professionalism
• Managing guest check-ins and check-outs efficiently
• Answering enquiries in person, by phone, and via email
• Assisting with reservations and payments
• Providing local knowledge and recommendations to enhance guest stays
• Handling guest feedback and resolving issues in a timely manner

What we offer:

• HIGA Award casual rate
• Flexible casual shifts to suit your lifestyle
• Supportive and friendly team environment
• Staff discounts on accommodation across our global network of hotels and resorts
• Opportunities for career development within Minor Hotels

We’re looking for someone who:

• Has previous front office or customer service experience (hotel/resort preferred)
• Has strong communication and interpersonal skills
• Is confident using computer systems and able to learn new software
• Presents professionally and has a positive, can-do attitude
• Is available to work a variety of shifts, including weekends and public holidays

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.