We are on the lookout for a competitive Guest Service Agent to join our multidisciplinary team at Emporium Hotel in Brisbane QLD.
Growing your career as a Casual/Vacation Guest Service Agent is a remarkable opportunity to develop productive skills.
If you are strong in leadership, negotiation and have the right experience for the job, then apply for the position of Guest Service Agent at Emporium Hotel today!
An exciting opportunity exists for an experienced Guest Service Agent, working in our Front Office Department. You will have the opportunity to work with leaders of our industry within a five-star, luxury hotel offering opportunities galore!
Your Responsibilities:
- Provide Exquisite 5 Star customer services on guest arrivals, departures and phone enquiries.
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Ensure professionalism and accuracy with information and billing during arrival and departure.
- Follow procedures for cash and security on front desk.
- Ensure messages are accurate and passed on promptly.
- Positively respond to all queries (both internal and external), redirect to departments as required.
Success Factors:
- Previous experience working in a Front Office Guest Services role
- Thorough knowledge & experience using Opera PMS.
- Ability to work a rotating 7-day shift roster.
- Excellent communication skills (both written & verbal).
- Excellent personal presentation and attention to detail.
- Amazing attention to detail and experience in a fast-paced environment.
- Passion for delivering superior service.
- High level computer knowledge.
- Eligible to work in Australia.
We look forward to receiving your application.
Benefits of working as a Guest Service Agent in Brisbane QLD:
● Excellent Benefits Package
● Professional Development Opportunities
● Attractive packageCompetitive Pay
No CV Required
How to get there?
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