Guest Service Agent - Competitive Pay

Direct Collective is a local property group operating a serviced apartment chain with complexes located throughout Queensland. 

We are currently expanding our team. If you are reliable and customer focused with a Retail or Hospitality/ Accommodation background or experience - Apply Now! The position requires someone who is solution focused, flexible in their availability and is a team player. The role will be located at our Rhythm on Beach complex in Maroochydore on the Sunshine Coast. Expected hours are minimum of 24 per week, with more available if requested. 

This role will involve assisting our front office team achieve daily goals and targets including,

• Working autonomously/with limited supervision to achieve set outcomes in the accommodation operations.
• Manage check-ins and check outs.
• Execute the settling and issuing of guest's accounts.
• Confirm bookings with guests in advance and liaise with the reservations manager where required.
• Take reservation enquiries and bookings.
• Manage data entry into RMS booking system.
• Occasional after hours phone coverage (compensation provided, as required).
• Ensure that the guest requests are completed accurately and efficiently; focusing on guest needs as a priority.
• Ensure that all standards are maintained, profitability is maximised, customer needs are met and adhere to all Direct Collectives policies and procedures.
• Work to help develop, protect and promote the company culture and morale.
• Report to management regarding daily operations.
• Conduct room inspections and audits.
• All other duties as outlined by management.

To be successful in role, you will have work rights in Australia, be available to work various shifts, including early mornings, weekends and Public Holidays. 

You must possess strong communication skills and are confident in problem solving communication with various people involved in the business.