Guest Service Agent - Join a Market Leader

About Us:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West. 

Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments. 

The Venue
Holiday Inn Warwick Farm includes 146 hotel rooms boasting a modern and spacious feel, a 90 seat a la carte restaurant and boutique bar, fully equipped gym and outdoor swimming pool, a state-of-the-art grand ballroom and a 1000 people capacity event exhibition centre.
Adjoining to the hotel is our award-winning pub - The Warwick, which boasts an open plan kitchen, wood fired pizza oven, sports bar, beer garden, VIP lounge and bottle shop.

About the Role:
We are currently seeking enthusiastic and customer-oriented individuals to join our team as Guest Service Agents. We have both full-time and casual positions available to accommodate different schedules and lifestyles.

Responsibilities:

• Greet guests upon arrival and provide them with information about hotel facilities and services.
• Assist guests with check-in and check-out procedures efficiently and professionally.
• Providing information about hotel amenities, services, and local attractions.
• Handle guest inquiries and resolve any issues or complaints promptly and courteously.
• Utilising the hotel's property management system to process bookings and updates.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Maintain cleanliness and organisation at the front desk area.

Requirements:

• Previous experience in hospitality or customer service is preferred but not required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to guest satisfaction.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.
• Attention to detail and a positive attitude towards teamwork.

What we Offer:

• Access to IHG Hotels staff rates
• Internal training and development opportunities and online training platform
• External training opportunities 
• Career development opportunities within Oscars Group across 40 amazing venues. 
• Employee Assistance Program 
• Mentoring from a strong team of hospitality professionals
• Reward and recognition programs