Guest Service Agent - Rapid Progression

About the Business

Hotel TOTTO, in the heart of Wollongong, is part of EVT, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australian & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our customers and you. We’re for making the day better. We include. We nurture talent and promote internally. 

After a recent refurbishment and opening, we are hiring Guest Service Agents to join the Front Office team. Our GSA’s are the first friendly face everyone is greeted by at Hotel Totto, Wollongong. You’ll be the ultimate guest service agent, brand ambassador and be the go-to for our guests, handling admin and providing real local advice. If you’re energetic, empowered, optimistic and come with a can-do attitude you’ll be a great fit. What will your day look like? Here are a few examples:

• Manage arrivals and departures of everyone visiting our hotel
• Provide exceptional guest service by responding to guest requests efficiently and courteously
• Maintain a high level of professionalism and accuracy with all accounting functions
• Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
• Actively resolve guest issues and challenges presented on shift

Skills & Experience

• Must be available for shift work, 7am-3pm and or 3pm-11pm including weekends. 
• Impeccable grooming and presentation
• Excellent organisation and time management

Benefits & Perks

• Incredible team member discounts from your first day on-the-job
• 50% off stays at EVT hotels – Rydges, QT, Atura, Independent Collection & JUCY Snooze.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
• Awesome winter and summer savings and discounts at Thredbo
• Rapid career growth opportunities through our EVT network
• Local community involvement, volunteering and charitable giving
• Australia and NZ’s largest and most diverse experiences company

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.