We are eager to add a persistent Guest Service Agent / Reservations to join our cohesive team at View Brisbane in Hamilton, Brisbane QLD.
Growing your career as a Casual/Vacation Guest Service Agent / Reservations is an unparalleled opportunity to develop relevant skills.
If you are strong in leadership, communication and have the right commitment for the job, then apply for the position of Guest Service Agent / Reservations at View Brisbane today!
View Brisbane is located on the corner of Sir Kingsford Smith Drive and Hunt Street. The hotel has 90 guest rooms, Plates restaurants and Bar, Chester’s Bar, and 6 meeting spaces that can cater up to 130 pax.
View Brisbane is currently seeking a Casual Guest Service / Reservations Agent to be part of the Front Office Team
We are offering:
As part of our Front Office Team, we have a Casual position for passionate hospitality professionals to join our team.
The role of the Guest Service Agent / Reservations is to deliver an unforgettable service experience to our guests whilst delivering personal touches.
Key responsibilities include:
- Handling of both incoming and internal hotel calls from both guests and residents, with responsibility for owning each guest query and coordination of hotel services to meet guest needs;
- Handling of reservations overflow and after hours calls;
- Liaison with Front Office Manager and Concierge teams ensuring the efficient delivery of services to hotel guests.
- Use of the hotel-based computer system
To be a successful candidate:
- A passion for guest service and the desire to work in a four and half-star hotel environment;
- Excellent personal presentation and attention to detail;
- The ability to work a 7-day roster, including nights and weekends;
- Strong communication skills and highly developed organisational skills;
- The ability to think on your feet and solutions focused approach to problem solving;
- A willingness to learn and grow.
- Eligibility to work in Australia.
Please apply in writing with a cover letter & resume
Benefits of working as a Guest Service Agent / Reservations in Hamilton, Brisbane QLD:
● Opportunity to Make a Difference
● Company offers career progression opportunities
● Competitive salary