Guest Service Agents

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Guest Service Agents – Multiple Opportunities 

We’re excited to announce multiple opportunities for Casual and Full-Time Guest Service Agents across our Oaks Hotels and Queens Wharf Residences in Brisbane.

As the welcoming face of our hotels, you’ll play a key role in creating memorable guest experiences from check-in to check-out and everything in between.

Applications are now open, and shortlisted candidates will be invited to attend in-person interviews.

What’s on offer:

• Multiple roles available – Casual & Full-Time
• Join vibrant, supportive teams across premium Brisbane locations
• Be part of a global hotel group with genuine career pathways

About you:

• Previous front office or hospitality experience is highly regarded but not essential
• Strong communication and customer service skills
• A team player with a positive, professional attitude
• Flexibility to work a rotating roster including weekends and public holidays

Why join us?

At Oaks and Queens Wharf, you’ll enjoy a fast-paced and supportive environment, opportunities to grow your career, and the chance to make every guest feel at home.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.