Guest Service Attendant | Alice Springs

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.

There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours and Voyages Indigenous Tourism Group.

About the role

Journey Beyond is currently seeking enthusiastic Guest Service Attendants to join our Alice Springs Guest Services Team. In this role your primary responsibility will be providing high quality service and experiences for our Ghan guests embarking on off-train tours within Alice Springs. 

A uniform will be provided to allow you to maintain professionalism and personal presentation in line with our company personality. 

Responsibilities include, but are not limited to: 

• Providing guest service as a tour host and Ghan representative for our off-train tour experiences   

• Greeting and assisting guests upon arrival and departure in Alice Springs, both on tour and at the terminal   

• Provide on-board commentary, if required, throughout the tour 

• Food and beverage service at terminal and on tour 

• Operating the souvenir and merchandise area 

• Other duties as requested 

March & November: 

Monday: 1:00pm – 6pm 

Thursday: 8:30am – 10:00pm 

April to October: 

Sunday: 10:30am – 10:00pm 

Monday – 1:00pm – 6:00pm 

Thursday – 8:30am – 10:00pm  

About you  

Candidates with demonstrated experience delivering high quality guest service in a front of house hospitality environment will be highly regarded. Local knowledge, a passion for Alice Springs and customer service. Outstanding presentation and communication skills are essential.  

Given the varied departure times of our train journeys, the successful applicant will require flexibility with their working hours, including weekend and public holidays. 

What we offer

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
  

How To Apply

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here!

Apply now. Join us!