Guest Service Expert

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Service Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong. 

 Position Summary: 

• Assist guests arriving and departing the hotel through the check in and departure process


• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements 


• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings


• Support the front office team in general operational tasks


• Take guest reservations and perform cash handling & credit card responsibilities


• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations 

About You:

• Experience with OPERA property management system or similar


• Relevant experience in a similar role


• Working rights in Australia


• Enthusiastic to escalate your career


• Self-motivated, driven and energized in a fast-paced environment


• Armed with smart solutions and a can-do attitude

Our Benefits: 

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 


• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 


• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 


• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 


• Opportunity to receive Employee Referral Incentives and get paid for working with your friend 


• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness