HCM Consultant

Key
Responsibilities

• Provide L2/L3 functional support for Oracle HCM
  Cloud applications.
  
• Analyze, troubleshoot, and resolve incidents,
  defects, and service requests within SLA timelines.
  
• Perform impact assessment, configuration changes,
  testing, and deployment of approved enhancements.
  
• Support Oracle quarterly release analysis,
  regression testing, and production deployment activities.
  
• Conduct root cause analysis for recurring issues
  and recommend permanent solutions.
  
• Collaborate with business users, HR stakeholders,
  and technical teams to ensure seamless service delivery.
  
• Prepare operational reports, service metrics, and
  governance updates.
  
• Identify opportunities for automation, process
  improvements, and service optimization.
  
• Participate in knowledge management activities
  and maintain support documentation.
  

Required
Skills

• Strong experience in Oracle HCM Cloud Application
  Support and Maintenance.
  
• Good understanding of Incident, Problem, Change,
  and Service Request Management processes.
  
• Experience working in AMS/Managed Services
  environments with SLA-driven support.
  
• Strong troubleshooting, analytical, and
  stakeholder management skills.
  
• Experience in testing, release management, and
  quarterly patch validation.
  
• Excellent communication and documentation skills.