Head of Agile Delivery Optimisation

Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.

As the Head of Agile Delivery Optimisation , you will be the driving force behind Qantas Loyalty's pursuit of continuous improvement and operational excellence. You'll act as the Agile Methodology subject matter expert, championing and scaling Agile practices across the entire Loyalty business. Your primary focus will be on optimising the intricate web of interconnected systems and processes within Qantas Loyalty. This role demands strategic thought leadership, creative problem-solving, and a proven track record of enterprise-level agile optimisation. 

The role manages a team of 5 portfolio delivery managers and 20 delivery mangers who define project scopes and manage timelines effectively across the ecosystem. Risk management and team leadership skills are integral, with a focus on mentoring, guiding the team, and contributing to the broader Leadership team. As a strategic leader, the Head of Agile Delivery Optimisation plays a critical role in achieving Qantas Loyalty's customer, commercial and people targets.

What you’ll bring to the role:

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

Applications close on Wednesday, 26th of June.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.