Head of Business Operations

About us

We are a creative entertainment company based in Sydney. We make IP-driven products that fans love — spanning animation, consumer products, supply chain, publishing, games and licensing. We have around 250 people across multiple divisions, each doing genuinely different work, and we are growing.

We have built something real. What we have not yet built is the operational backbone to match our ambition — the processes, systems, and data infrastructure that let a company at our scale move with the speed and clarity it should. That is what this role exists to fix.

Exciting stats

• International shipping and sales with over 50 countries globally
• Retail partnerships in Europe, North America, Canada, Mexico, South America, China, and Japan
• Fastest growing IP in the collectables space at partnered retailers including Hot Topic, Gamestop, and Spencers
• Managed an independent international theatrical release with more than 30 countries, generating over 800k tickets sold
• Created our own managed and operated popup store in Broadway New York, with over 2,000 customers over a 2 week span
• 40% YoY growth in retail sales since 2023

The opportunity

This is a newly created position reporting directly to the CEO. You will be the first person to own the mandate of making this company operationally excellent — building the function from scratch, working across every division, and creating lasting improvements to how work gets done.

It is a broad brief and an honest one. Our processes are largely undocumented. Our data lives in disconnected systems. Too much work happens through manual effort and institutional knowledge held by individuals.

We are at an exciting stage of growth, where strengthening our operating foundations will unlock greater speed, clarity, and smarter decision-making across the business. Our processes, systems, and data environment have evolved quickly, and we see a strong opportunity to bring greater consistency, connectivity, and scalability to how we work. If you have done something like this before and want to do it again with real scope and genuine authority, this is worth a conversation.

The main focus areas for the first year will be improving our; HR/Admin processes and Sales/Consumer Product/Customer Service processes and systems.

What you will own

You are accountable for how work gets done across the company. That spans three connected areas:

Process design and improvement. You will map how work currently happens across every team, identify where it is slow, broken, or duplicated, and redesign it. You will build a company-wide improvement backlog and work through it systematically — not as a one-off project but as a permanent operating rhythm.

Automation and systems. Once processes are clean, you will oversee their automation — eliminating manual effort, connecting disconnected tools, and building the integrations that make work happen without people having to chase it. You will own the company's automation roadmap and the team that delivers it.

Data and business intelligence. You will ensure that every team's data flows into a single, reliable source of truth, and that leadership has real-time visibility into company performance through dashboards and automated reporting. The goal is that every question a senior leader has about the business can be answered immediately, without anyone building a spreadsheet.

Change management and adoption

You will own the human side of every improvement — the training, the communications, the rollout planning, and the tracking of whether new ways of working have genuinely embedded. This is not something you hand off. It is a core part of how you measure success.

Across all three areas you will build and lead a small, high-quality team — and establish a network of embedded operators across business divisions who act as the bridge between the central function and the day-to-day reality of each team.

Vendor selection and system implementation

You will work with leadership for the evaluation and implementation of major business systems across the company, including the CRM, inventory management, and digital asset management platforms we are currently in the process of selecting. This means running structured selection processes with the right internal stakeholders, writing requirements, managing vendor relationships, and owning implementation through to adoption — not just signing a contract and stepping back. Once systems are selected, you will work closely with your team to set up the systems ready for the department to use based on their needs.

Team and division partners

You will design, build and lead a team of four to five people across process, automation, and data disciplines. You will also establish a network of embedded operators across our divisions — people who understand their division deeply and act as the bridge between the central function and the day-to-day reality of each team.

Day to day you will

• Conduct and maintain a company-wide process audit, prioritising improvements by business impact.
• Build and own the automation roadmap, overseeing delivery from spec to deployment.
• Own the data strategy — working with a Data Engineer to connect all business systems into a clean warehouse, and with aBI Developer to surface that data to leadership. These roles are not yet hired.
• Manage the division ops partner network — embedding domain experts inside each team who translate operational pain into improvement briefs.
• Work closely with IT and technology leadership to ensure systems decisions align with the operational architecture you are building.
• Present to the COO and CEO on operational performance and improvement outcomes.
• Hire, develop, and lead a team spanning process, automation, and data disciplines.

What success looks like in year one

• Operations and processes have significantly improved. Department nuance is considered in the design of processes and workflows.
• Every major business function has a documented process map and an active improvement backlog.
• A meaningful set of automations live across the business, with measurable reduction in manual effort.
• A unified data infrastructure with clean pipelines from all major business systems.
• An executive dashboard suite that leadership uses daily.
• A team hired, onboarded, and producing results.
• The business feels operationally faster and clearer than it did twelve months ago.

Who we are looking for

You have built or significantly improved an operations function before. You have personally shipped process improvements and automations — not just directed others to. You are comfortable moving between the strategic and the hands-on, and you understand that in a role like this, the two are inseparable.

You earn trust quickly in environments where you are not the domain expert. You know how to bring people into an improvement process rather than imposing solutions, and you understand that the hardest part of operational change is rarely the process design — it is getting people to actually change how they work.

You think in systems. You see how processes, tools, data, and people connect, and you design improvements that account for all four rather than optimising one at the expense of the others. You measure your work against business outcomes — faster delivery, lower costs, better decisions — not against outputs like documents written or automations built.

Essential experience and skills

• Proven track record leading an operational improvement function or equivalent — you have done this, not just advised on it.
• Hands-on experience with automation tools — RPA, no-code platforms, or scripted integrations — beyond theoretical familiarity.
• Data literacy — you understand how data infrastructure works, what good reporting looks like, and can hold a substantive conversation with a data engineer.
• Strong cross-functional stakeholder management — you have worked across commercial, creative, and technology teams and know how to communicate in each context.
• Experience building and managing teams of mixed seniority and specialism.
• Familiarity with process improvement methodology — Lean, Six Sigma, or equivalent.

Desirable

• Experience in a multi-division or multi-product business where operational complexity is high.
• Exposure to a growth-stage company where you built something from scratch rather than inherited a mature function.
• Familiarity with automation tools in an operational context — using them to accelerate process improvement or automate workflows.
• Experience selecting and implementing business systems (CRM, ERP, inventory management, or similar).

What we offer

• A genuine mandate — this is not a coordination role or a chief of staff role. You have authority to change how the business operates.
• Direct access to the COO and CEO, with visibility into the whole company.
• Budget to build a team and the support to hire well.
• A company with real products, real teams, and real operational problems worth solving.