Head of Customer - Mortgages

I'm working on a rare, high-impact opportunity for a senior leader to take ownership of customer, distribution and growth strategy within a leading player in the lending ecosystem.

This role requires deep mortgage / lending experience.

This is a true growth mandate - not a BAU leadership position. You'll be responsible for shaping how the business competes, grows, and wins in the broker and lender market, with direct accountability for market share, portfolio performance, and strategic relationships.

Operating at executive level, you'll influence across distribution, product, underwriting and pricing, ensuring the business remains competitive and positioned for growth.

What You'll Be Doing

• Own and execute the customer and growth strategy
• Drive market share, acquisition, and portfolio growth
• Build and leverage senior broker and lender relationships
• Identify and deliver on new growth opportunities
• Influence product, pricing, and underwriting decisions
• Lead a commercially focused, high-performing team

What Sets This Apart

• Genuine opportunity to shape strategy and drive growth at scale
• High level of autonomy and executive influence
• Direct impact on market positioning and commercial outcomes
• Strong alignment to the broker and lending ecosystem
• Competitive executive package

About You

• Senior leadership experience within mortgages / lending (essential)
• Proven ability to drive growth and lead distribution strategies
• Strong presence in the broker / lender market
• Commercial, externally focused, and results-driven

In return, you will step into a high-profile, career-defining role with genuine influence at executive level, shaping strategy and leaving a lasting mark on a growing business. You'll work alongside a high-calibre leadership team in a commercially driven environment, empowered with autonomy and a clear mandate to deliver real growth outcomes.

The role provides exposure to major lender relationships and strategic market decisions, with a competitive executive package aligned to your impact and performance.

Contact Nick Largent for more information.