Head of Human Resources

Location: Sydney CBD

Our client is an established, technology-driven organisation with a clear vision, purpose, and sharp commercial strategy. Despite its relatively small headcount, the company has a strong presence across Australia and internationally.

Role Overview
As the People & Culture Manager / Head of People & Culture, you will play a key role on the senior leadership team, reporting directly to the CEO. You will oversee the full employee lifecycle for a workforce of approximately 65 local employees and an additional 65 international team members engaged via a partner organisation. The role is supported by HR administration and is responsible for driving initiatives across talent acquisition, development, employee experience, and organisational culture.

Key Responsibilities

• Develop and execute a comprehensive people strategy that drives business performance and employee engagement.
• Lead talent acquisition, succession planning, and organisational design to attract and retain high-calibre talent.
• Manage reward and recognition programs, onboarding, employee experience, and performance management to promote a high-performing culture.
• Act as a strategic advisor to senior leadership, offering guidance on all aspects of people management and workforce development.
• Ensure compliance with industrial relations, employee relations, work health & safety, privacy, and other relevant regulations and policies.
• Lead change initiatives including policy development, organisational restructuring, hybrid/multi-timezone working models, and capability-building programs.

What Youll Need to Succeed

• Tertiary qualifications in Human Resources, Business, or a related field.
• Proven experience as a senior HR generalist, ideally within a small to medium-sized enterprise.
• Strong understanding of modern awards and employment legislation, with a track record in resolving ER/IR matters.
• Excellent communication and stakeholder management skills, with the ability to influence across all levels.
• Highly organised, proactive, and results-driven with strong multitasking abilities.
• A pragmatic, solutions-focused mindset with the initiative to independently source answers and best practices.
• Capable of balancing strategic planning with hands-on operational execution.
• A strong commercial mindset, contributing to business discussions and leadership decisions.
• A trusted partner to the CEO, offering coaching and strategic insight.

Whats On Offer

• Autonomy and accountability in a lean, low-hierarchy culture.
• A hands-on, fast-paced environment suited to those ready to roll up their sleeves.
• Leadership that values HR as a strategic, value-adding function.
• A passionate, purpose-driven team that thrives in both high-pressure moments and long-term development.
• An opportunity to support the next phase of growth, transformation, and operational excellence.
• Exposure to a diverse range of functions including engineering, contact centre, marketing, finance, frontline operations, and network infrastructure.
• Access to board, founder, and investor stakeholders.
• The chance to contribute to a nationally recognised, fast-growing organisation delivering essential services across major cities