Head of Novated Relationship Management & Education

Do you want to:

·       work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?

·       understand the strategic direction of your organisation and how your effort contributes to success?

·       work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?

·       work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?

·       be recognised and rewarded for your performance?

·       work for an organisation where ‘C-A-R-E’ are their values?

·       have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.  We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

A strategic leader to guide our team of Novated Relationship Managers, fostering strong client relationships and driving retention and growth across all FleetPartners market segments.

What you’ll be doing:

·       Oversee and deliver Novated education sessions for key clients, ensuring engagement plans are met;

·       Develop customer engagement strategies in collaboration with marketing and digital teams;

·       Embrace evolving systems and technology to enhance operational efficiency and automation;

·       Embed CARE values in all Novated Relationship Management activities;

·       Manage team and individual performance aligned with strategic business goals;

·       Collaborate with Leadership Team to ensure alignment across the customer lifecycle;

·       Prepare strategic client reviews for key accounts;

·       Ensure accuracy and integrity of all customer and performance data;

·       Contribute innovative ideas and best practices to support continuous business improvement;

·       Foster strong collaboration within the team to deliver exceptional client service.

We’re looking for someone who has…

·       Minimum 5 years' experience in Relationship Management (Novated product experience preferred);

·       Background in leasing, finance, or commercial banking highly regarded;

·       Tertiary qualifications in business, management, sales, marketing or related fields desirable;

·       Proven people leadership experience;

·       Strong commercial acumen and customer-centric mindset;

·       Excellent stakeholder engagement and communication skills;

·       Willingness to travel as required.

• 27 days of leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• A ‘Dress for your Day’ policy.
• Flexible and hybrid working arrangements.
• Rewards programme, including a range of discounts from a variety of retailers
• An extensive range of other employee benefits.