Head of NSW CTP Claims

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire people who can further our commitment to caring and securing the future for our customers.

Reporting to the General Manager Long Tail Claims, you will lead the claims management and overall claims performance of NSW CTP claims for Allianz Australia (AAL). You will build sustained capability to achieve customer and financial outcomes.

About the role:

• Deliver Outstanding Customer Experience: Ensure an exceptional end-to-end experience for CTP claimants, focusing on their needs and satisfaction.
• Strategic Leadership: Guide the NSW business to achieve strategic success by implementing a proactive, innovative, and compliant claims process that aligns with regulatory requirements, the objectives of the Act, and customer expectations.
• Enhance Outcomes and Performance: Improve outcomes for both internal and external customers, optimize supplier performance, and enhance operating effectiveness to ensure sustained future success.
• Financial Success in Claims: Drive strong financial results in claims through customer-focused strategies, expert technical skills, and effective supplier management.
• Develop Claims Capabilities: Recruit and nurture the necessary claims expertise to achieve strategic goals and maintain best practice accreditation within Allianz's global claims frameworks.
• Build Industry Reputation: Establish a market-leading reputation for technical competence, customer focus, and industry contribution through thought leadership, adapting to changes in the personal injury environment and community expectations.
• Industry Leadership Support: Position AAL as a leader within industry groups such as the Insurance Council of Australia and engage in specific regulator interactions to strengthen our industry presence.

About you:

• 10+ years experience in a people-leadership role and in bodily injury claims management for a complex, matrixed insurance organisation.
• Experience with claims management models and cost drivers.
• Understanding of laws, rules and regulations governing claims practices.
• Experience developing technical capability and self-aware teams.
• Demonstrated experience managing complex and ambiguous issues, combined with the capability to lead strategic planning activities on into commercial operationalisation.

What we offer:

• Inclusive Culture: Join a supportive team and bring your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness plans and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Join us. Let's care for tomorrow. www.allianz.com.au/careers