Head of Operational Resilience

About Vanguard

More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners. 

Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 30 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.

Job Profile Summary 

The Head of Operational Resilience is an enterprise leadership role responsible for leading and continuously enhancing Vanguard Australia’s operational resilience capability across Vanguard Super Pty Ltd (VSPL) and Vanguard Investments Australia (VIA). Reporting to the Chief Risk Officer, the role provides strategic direction, regulatory oversight and assurance in relation to operational resilience, including responsibility for CPS 230 requirements. 

The role partners with Executive Leadership and the Board to ensure the organisation can effectively plan for, respond to and recover from disruptions to critical operations, while embedding resilience across business strategy, change and third-party arrangements. 

Duties and Responsibilities 

• Set and continuously enhance the Operational Resilience Framework and strategy, aligned to business objectives, risk appetite and regulatory requirements 

• Provide clear reporting and assurance to Executive Leadership, the Board and Committees on resilience posture, key risks and remediation priorities 

• Lead engagement with regulators on operational resilience matters 

• Oversee scenario testing and ensure outcomes drive improvements to resilience capability and investment prioritisation 

• Embed consistent incident review and continuous improvement practices 

• Partner with senior stakeholders to integrate resilience into business operations, change initiatives and third-party oversight arrangements 

• Influence prioritisation and investment to address vulnerabilities and strengthen resilience outcomes 

• Lead and develop the Operational Resilience team, building capability and accountability across the enterprise 

• Liaise with the Vanguard Global BCM team on the development and enhancement of policy and procedures across Business Continuity and Crisis Management 

Qualifications 

• Extensive experience (typically 10+ years) in operational risk, resilience or business continuity within financial services 

• Demonstrated experience operating at a senior leadership level, engaging Executive and Board stakeholders 

• Excellent stakeholder engagement and communication skills 

• Strong understanding of APRA prudential standards, including CPS 230 and CPS 220 

• Strong understanding of operational resilience frameworks including Business Continuity Planning and Crisis Management 

• Degree qualified or equivalent experience 

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Special Factors

Vanguard is not offering visa sponsorship for this position.