Head of Operational Resilience, Australia

General information

Country: Australia

Creation Date: 27-May-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234572820

Description & Requirements

If you're looking for a leadership role where you can shape how an organisation responds to disruption, this is your opportunity to make a real impact. As Head of Operational Resilience, Australia, you'll play a key role in strengthening Liberty's ability to anticipate, respond to and recover from challenges, while helping build a culture where resilience is part of everyday decision-making.

This is a highly visible role where you'll work across operational resilience, business continuity, third party risk and procurement, partnering with stakeholders locally, regionally and globally. You'll have the opportunity to influence strategy, lead meaningful improvement, and guide a capable team delivering important risk and compliance outcomes.

At Liberty, you'll join a business that values collaboration, initiative and continuous improvement. If you're motivated by complex problem-solving, leadership and helping shape a stronger, more resilient business, this role offers an excellent platform to do just that.

If so, read on to find out more!

Who are we?

At Liberty, we take a long-term view, and part of that is building genuine relationships, both internally with colleagues and externally with our clients and brokers. Our people have the opportunity to make a real impact; we want to grow people's careers, recognize their potential, celebrate their uniqueness, and provide them with the knowledge and environment to succeed.

Liberty's leadership team and management have the stability, experience, and foresight to guide us through the ups and downs of the financial cycle, while empowering our teams to focus on market relevance and delivering quality customer service. Other benefits include:

• Wellness and Inclusion - our employees are what make us outstanding, and we celebrate diversity. We offer a range of tools to support employee well-being and diversity, inclusion, and equity, such as well-being training, cultural induction days led by senior leadership teams, EAP guidance, employee led community groups, office massages, generous parental leave allowance, fresh fruit, and more.
• Career Development - comprehensive induction program, promotions from within, extensive technical and non-technical training, regional and global travel and secondment opportunities, management and leadership development programs, change management training, and more.
• Community and Environment - our charities align themselves with the Liberty philosophy of helping people live safer and more secure lives, and all Liberty employees are actively encouraged to get involved in giving back to the community. Whether that means participating in company-organized volunteering opportunities, attending fund-raising events, or using your extra paid day per year of service leave dedicated to community service.

Why Liberty?

• Our underwriting & claims methodologies and technical expertise.
• NIBA General Insurer of the Year 2021 and NIBA Specialty Insurer of the Year 2022, 2023, 2024 & 2025.
• Stable proven leadership.
• Our Market Approach is built on capability, consistency, and personal rapport.
• Market-leading products.
• Our product development team ensures we are quick to address gaps and introduce new products to the market.
• Autonomous, performance-oriented culture.
• Global organization - Opportunities for secondments.
• Profitable year on year since establishment.

Key responsibilities?

In this role, you will lead the design, implementation and continuous improvement of Operational Resilience, Business Continuity, Third Party Risk and Procurement frameworks across Australia, while supporting the business through regulatory obligations and ongoing resilience maturity uplift.

• Lead the operational resilience framework, including related plans, registers and maturity activities
• Oversee business continuity frameworks, plans, testing and ongoing maintenance
• Partner with the business to identify critical operations, tolerances, risks and mitigation strategies
• Coordinate remediation of operational resilience vulnerabilities and chair action-oriented working groups
• Drive the embedment of resilience and risk management into day-to-day business decisions and culture
• Support crisis management activities during disruptions, including monitoring, reporting and escalation
• Coordinate and conduct scenario testing, simulations and drills across critical operations and business continuity
• Prepare and support regulatory notifications, consultations and reporting obligations with key stakeholders
• Oversee third party risk management and service provider frameworks, excluding specific exempt arrangements
• Manage reporting to risk committees and senior executives on operational resilience metrics and related incidents, controls, SLA performance, issues and remediation activity

About you

You're a credible leader with strong risk, resilience and operational governance experience. You bring a mix of strategic thinking, sound judgement and the ability to influence stakeholders across the business.

• Experience in general insurance, risk management or compliance and CPS230 obligations
• Strong knowledge of industry processes and regulations, particularly APRA
• Advanced customer focus, with the ability to support both internal and external stakeholders
• Strong attention to detail and accuracy
• Excellent prioritisation and time management skills
• Advanced relationship building and influencing skills
• Strong verbal, written and presentation communication skills
• Advanced negotiation, planning and problem-solving skills
• Extensive analytical skills, business acumen and strategic agility
• Strong leadership, decision-making and interpersonal skills
• Proven ability to drive compliance with laws and Liberty business values
• Bachelor's degree in Finance, Commerce, Business Administration or a related field highly desirable
• Proficient in Outlook, Microsoft Word, Excel, PowerPoint and database systems