Health, Safety & Wellbeing Senior Manager - Psychosocial Risk

Role Purpose

The Senior Manager, Psychosocial Risk Management is responsible for operationalising CBA’s approach to identifying, assessing, and managing psychosocial.

This role provides deep subject-matter expertise, strategic leadership, and practical guidance to leaders and teams at all levels — from frontline branch teams to senior executives. The role supports the CMHO function to establish best-practice standards and ensure CBA’s psychosocial risk management is evidence-based, data-driven, and aligned with Board requirements and regulatory expectations.

Key Responsibilities

Strategy & Standards

• Support the design, implementation, and methods for continuous improvement for psychosocial risk identification, assessment, and control.
• Act as a senior subject-matter expert on psychosocial risk.

Risk Assessment & Deep-Dive Reviews

• Lead and conduct root cause analysis to identify systemic drivers of psychosocial risk, not just surface-level issues.
• Work with key internal stakeholders to determine clear deliverables and practical actions arising from psychosocial reviews.

Stakeholder Consulting & Influence

• Partner with a wide range of internal stakeholders, including frontline teams, people leaders, senior executives, People & Culture, Legal, Risk, and Health & Safety functions.
• Provide high-quality consulting advice that balances employee wellbeing, operational realities, and organisational risk.
• Build credibility and trust as a calm, authoritative advisor on sensitive and complex matters.

Exposure to Inappropriate and Traumatic Customer Behaviour

• Provide expert leadership on psychosocial risks associated with inappropriate customer behaviour, aggression, abuse, and violence.
• Lead strategies and controls to support employees exposed to traumatic customer interactions and cumulative trauma.
• Advise on prevention, response, and recovery approaches, including organisational design, capability uplift, and support mechanisms.

Data, Metrics & Reporting

• Establish strong metrics and reporting to measure psychosocial risk activity, trends, effectiveness of controls, and outcomes.
• Use quantitative and qualitative data to inform decision-making, prioritisation, and continuous improvement.
• Present insights clearly to senior leaders, demonstrating impact, risk reduction, and maturity of approach.

Facilitation, Communication & Capability Building

• Design and deliver high-impact briefings, and presentations for audiences ranging from frontline leaders to executive forums.
• Facilitate complex conversations on sensitive psychosocial issues with confidence and professionalism.
• Build organisational capability in understanding and managing psychosocial risk.

Key Skills & Capabilities

• Advanced consulting skills, with the ability to influence and advise at all organisational levels.
• Strong facilitation and presentation capability, including executive-level communication.
• Excellent analytical skills, with a clear preference for data-driven decision-making and outcome measurement.
• Ability to manage ambiguity, complexity, and sensitive subject matter with maturity and sound judgement.
• Proven ability to translate psychological theory into practical, scalable organisational solutions.

Qualifications & Experience

Essential:

• Postgraduate qualifications in Organisational Psychology (or equivalent).
• Full registration (or eligibility for registration) as an organisational psychologist.
• Minimum 5 years’ experience managing psychosocial risk within a large organisation and/or as a consultant to employers.
• Demonstrated experience leading psychosocial risk assessments and deep-dive reviews.
• Strong experience addressing psychosocial risks arising from inappropriate customer behaviour and traumatic customer experiences.

Desirable:

• Experience operating within large, complex, or highly regulated environments.
• Experience partnering with frontline, customer-facing workforces.