Help Desk / Systems Administrator - Energetic Workplace

About CCL Label

A global specialty packaging pioneer, CCL provides innovative solutions to the Wine & Spirits, Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty markets worldwide. With 25,300 employees across 205 sites in 43 countries, including our modern production facilities in Nuriootpa, CCL is the largest label printing company in the world.

CCL is committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

The successful candidate will be the first point of contact providing client support for service requests and technical issues to users across multiple locations, within Australia and New Zealand.

Tasks & responsibilities

• Provide first-line technical support via phone, email and in person.
• Maintain Windows Desktop OS
• Maintain Windows Servers & associated systems to ensure maximum system reliability & compliance
• Document system configurations, procedures, and troubleshooting steps to maintain an up-to-date knowledge base, including inventories of issued equipment and system access rights.
• Be proactive and troubleshoot a variety of technical issues across a range of technologies
• Manage and maintain Windows and Mac computers.

Qualifications & experience

• Tertiary qualifications in Information Technology and/or 2+ years of relevant experience.
• Proficiency in managing and administering Windows Server environments, including AD, RDS, DHCP, DNS, GPOs, File Servers and Printers.
• Solid understanding of networking concepts, TCP/IP, VLANs, VPNs, and firewall configurations.
• Familiar with server racks, installation of network equipment, and cable management.
• Experience with virtualisation technologies (e.g., VMware, Hyper-V)
• Proven ability to diagnose and troubleshoot hardware, software, and network-related issues.
• Excellent problem-solving and analytical skills, with a detail-oriented approach.
• Strong communication skills, both verbal and written.
• Ability to work independently as well as collaborate effectively within a team.
• Ability to work under pressure and meet deadlines.

CCL Label is an Equal Opportunity Employer and all applications will be treated confidentially.

As part of the recruitment and selection process, candidates will be asked to complete a pre-employment medical (including drug screen).

If you are looking to work in a company that is progressive and rewards its staff, then submit your application today.

To find out more about CCL please visit our website www.ccllabel.com or call 0497 838 221.